Role Overview
The Quality Check Executive will be responsible for monitoring and evaluating process quality for designated client accounts, ensuring adherence to standard operating procedures (SOPs), identifying process gaps, and driving continuous improvement initiatives. The role requires strong analytical skills, attention to detail, and the ability to provide constructive feedback and training support to operational teams.
Key Responsibilities
- Conduct quality audits and checks for all processes related to designated client accounts in accordance with defined SOPs, compliance requirements, and quality guidelines.
- Identify errors, process deviations, and operational gaps, and document findings accurately with actionable recommendations.
- Provide structured and timely feedback to team members on quality findings and recommend relevant training or corrective actions to improve process accuracy and efficiency.
- Analyze recurring errors and perform root cause analysis to identify improvement opportunities aimed at reducing rework, process inefficiencies, and customer complaints.
- Ensure all client-driven process updates or changes are effectively captured, communicated, and implemented across the team within defined timelines.
- Conduct periodic assessments, tests, or knowledge checks to evaluate team understanding of processes and ensure alignment with updated procedures and quality standards.
- Prepare and publish quality dashboards and MIS reports highlighting team-wise and individual accuracy scores, error trends, and quality performance metrics.
- Collaborate with operations and training teams to support continuous process improvement and quality enhancement initiatives.
Qualifications & Key Skills
Educational Qualification
- Graduate in Commerce, Insurance, Business Administration, or a related discipline.
Required Skills
- Proficiency in MS Excel and reporting tools.
- Strong attention to detail and analytical ability for reviewing cases and identifying discrepancies.
- Good understanding of quality assurance practices, root cause analysis, and process improvement methodologies.
- Strong communication and feedback-sharing skills.
- Ability to interpret SOPs and ensure adherence to process standards.
- Basic knowledge of insurance or back-office operations will be an added advantage.
Preferred Competencies
- Problem-solving mindset with a focus on continuous improvement.
- Ability to work independently and manage multiple tasks efficiently.
- Strong interpersonal skills and collaborative approach with cross-functional teams
Pay: ₹12,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Leave encashment
Work Location: In person
