Position: Executive Housekeeper
Department: Housekeeping
Hotel: Hotel Le Royal Park, Pondicherry
Reports To: Hotel Manager / Assistant Hotel Manager
Job Type: Full-Time
JOB SUMMARY
We are seeking an experienced, detail-oriented Executive Housekeeper to lead the Housekeeping Department at Hotel Le Royal Park. The successful candidate will oversee all cleaning, maintenance, and aesthetic operations throughout the property, ensuring the highest standards of cleanliness, hygiene, and guest satisfaction while managing a team of housekeeping staff efficiently.
KEY RESPONSIBILITIES
Department Management:
- Oversee all housekeeping operations including guest rooms, public areas, and back-of-house
- Supervise, train, and schedule housekeeping staff (room attendants, housemen, public area attendants, laundry staff)
- Conduct daily briefing meetings and assign tasks to staff
- Monitor staff performance and provide coaching/feedback
- Handle staff grievances and disciplinary issues
- Maintain positive work environment and team morale
Cleaning & Maintenance Oversight:
- Inspect guest rooms, public areas, and facilities to ensure cleanliness standards
- Ensure all rooms are cleaned to hotel quality standards before guest arrival
- Monitor cleaning schedules and room turnover efficiency
- Oversee deep cleaning programs and seasonal maintenance
- Coordinate with engineering for maintenance repairs and room readiness
- Ensure proper use of cleaning equipment and chemicals
Inventory & Inventory Control:
- Manage inventory of linens, uniforms, cleaning supplies, and amenities
- Monitor stock levels and place orders for housekeeping supplies
- Control costs and minimize waste of materials
- Conduct regular inventory audits
- Maintain par stock levels for all housekeeping items
Quality & Safety:
- Ensure compliance with health, safety, and hygiene regulations
- Implement and enforce standard operating procedures (SOPs)
- Train staff on proper cleaning techniques and safety protocols
- Monitor use of chemical cleaning products and ensure safe handling
- Conduct regular quality inspections and audits
- Address guest complaints related to housekeeping promptly
Guest Service:
- Respond to guest requests for extra amenities, towels, or special services
- Handle guest complaints regarding room cleanliness professionally
- Ensure VIP rooms are prepared with special attention to detail
- Maintain guest preferences and special requests in system
- Coordinate with front office on room status and early check-ins
Administrative Duties:
- Prepare daily, weekly, and monthly housekeeping reports
- Manage departmental budget and control expenses
- Prepare staff rosters and manage attendance
- Maintain records of staff training and certifications
- Update housekeeping SOPs and procedures
- Coordinate with other departments (front office, engineering, laundry)
Laundry Management:
- Oversee laundry operations (if in-house)
- Ensure timely processing of guest laundry and dry cleaning
- Monitor linen quality and replace damaged items
- Coordinate with external laundry vendors (if outsourced)
QUALIFICATIONS & REQUIREMENTS
Essential:
- 5–7 years of experience in housekeeping, with 2–3 years in supervisory/management role
- Previous experience in hotel housekeeping (3–4 star property preferred)
- Strong knowledge of cleaning techniques, chemicals, and equipment
- Excellent leadership and people management skills
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Physical ability to inspect rooms and stand for extended periods
- Professional appearance and leadership presence
- Fluency in English and Tamil etc
- Ability to work flexible hours including weekends and holidays
Preferred:
- Degree/Diploma in Hospitality Management or related field
- Certification in Housekeeping Management or Facility Management
- Experience managing housekeeping in upscale hotels
- Knowledge of green cleaning practices and sustainability
- Familiarity with housekeeping software and inventory systems
CORE COMPETENCIES
- Strong leadership and team management abilities
- Excellent attention to detail and quality standards
- Outstanding organizational and time management skills
- Problem-solving and decision-making capabilities
- Strong communication and interpersonal skills
- Ability to work under pressure and handle multiple priorities
- Cost control and budget management skills
- Integrity, professionalism, and ethical standards
- Customer service excellence mindset
- Flexibility and adaptability to changing requirements
WHAT WE OFFER
- Competitive salary
- Meals provided during shifts
- Uniform provided
- Opportunity to lead housekeeping at a prestigious 4-star hotel
- Professional development and training opportunities
- Friendly, family-oriented work environment
- Career growth opportunities within Hotel Le Royal Park
- Competitive benefits package
HOW TO APPLY
Interested candidates should submit:
- Updated resume/CV
- Degree/Diploma in Hospitality (if available)
- Cover letter outlining management experience
- References from previous employers
- Contact information
Contact: Hotel Manager, Hotel Le Royal Park, Pondicherry
Hotel Le Royal Park is an equal opportunity employer committed to creating an inclusive environment for all employees.
Pay: ₹28,000.00 - ₹32,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
