We are looking for a Sales Assistant / Sales Coordinator to support our sales team in managing customer enquiries, quotations, follow-ups, orders and day-to-day sales coordination.
The candidate will work closely with the Sales, Production, Packaging, Dispatch, Accounts and Logistics teams to ensure that customer requirements are handled smoothly from enquiry to delivery.
Experience in tea, coffee, FMCG, food products or B2B sales will be an advantage.
Key Responsibilities
1. Sales & Lead Follow-up
- Follow up on enquiries received through email, WhatsApp, phone calls, exhibitions, website and other sources.
- Maintain a database of prospective and existing customers.
- Regularly follow up with leads and ensure no enquiry is missed.
- Follow up on quotations and identify reasons for non-conversion.
- Support the sales team in generating new B2B enquiries.
- Maintain a proper record of customer interactions and follow-ups.
2. Customer Coordination
- Handle day-to-day communication with customers regarding products, prices, samples, orders and deliveries.
- Understand customer requirements and coordinate internally for suitable product options.
- Maintain good relationships with existing customers and follow up for repeat orders.
- Handle routine customer queries and escalate issues wherever required.
3. Quotations & Sales Documentation
- Prepare and send quotations, proforma invoices and other sales documents.
- Coordinate with the Sales Head for pricing, discounts and special requirements.
- Maintain updated product specifications, price lists and customer records.
- Ensure all customer requirements, rates, quantities and delivery terms are accurately recorded.
4. Sample Coordination
- Coordinate with production/quality teams for preparation of samples.
- Maintain a sample tracker with customer details, products sent and feedback received.
- Follow up with customers for sample feedback and conversion.
- Coordinate for customised/private-label samples wherever required.
5. Order Processing & Coordination
- Receive and process customer purchase orders.
- Verify product, quantity, pricing, packaging, delivery and payment details before order confirmation.
- Coordinate with Production, Stores, Packaging and Dispatch for order execution.
- Track orders from confirmation until dispatch and delivery.
- Keep customers updated regarding dispatch and delivery timelines.
6. Payment Follow-up
- Coordinate with Accounts for outstanding payment information.
- Follow up with customers for pending payments as per agreed credit terms.
- Maintain a record of payment follow-ups and outstanding accounts.
7. Sales MIS & Reporting
- Maintain daily sales and enquiry reports.
- Prepare weekly/monthly sales MIS for the Sales Head.
- Track:
- New enquiries
- Quotations sent
- Follow-ups pending
- Orders received
- Orders pending
- Sample status
- Customer conversions
- Repeat orders
- Outstanding payments
- Maintain accurate data in Excel/CRM/ERP.
8. Internal Coordination
- Coordinate closely with:
- Sales & Marketing
- Production
- Quality
- Procurement
- Stores
- Packaging
- Dispatch & Logistics
- Accounts
- Ensure information flows correctly between the customer and internal teams.
Pay: ₹8,495.40 - ₹32,369.49 per month
Education:
Language:
- English (Required)
- Hindi (Preferred)
Work Location: In person
