- Telecaller – After Sales & Service Follow‑Up
- Location: Siliguri, West Bengal
- Company: Sandeep Enterprises (Authorized Dealer – Elgi & ATS Elgi)
Role Overview
- We are looking for a Telecaller to handle customer follow‑ups related to after‑sales and service support. The role is simple and focused on maintaining customer relationships, ensuring feedback collection, and coordinating with the service team.
Key Responsibilities
- Make follow‑up calls to customers after service visits and product installations.
- Collect feedback on service quality and customer satisfaction.
- Update records and share inputs with the service coordinator/manager.
- Remind customers about AMC renewals, pending service, or spare requirements.
- Maintain polite and professional communication at all times.
Candidate Profile
- Minimum qualification: Graduate.
- Good communication skills
- Basic computer knowledge (MS Office/Excel).
- Freshers welcome; prior telecalling/customer service experience is an advantage.
Compensation & Benefits
- Salary: ₹10,000 – ₹15,000 per month
- EPF & ESI,
- Annual Bonus
- Paid leave
- Career growth opportunities
- Team Environment: Work closely with service engineers, coordinator, and manager in a supportive setup
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Ability to commute/relocate:
- Shiliguri, West Bengal (Darjeeling District): Reliably commute or planning to relocate before starting work (Required)
Education:
Work Location: In person
