Customer Retention Executive
Hobfit · Faridabad, Haryana (Onsite)
Company Description
HOBFIT is a tech-enabled women's health platform transforming the way women approach holistic wellness. By combining medical expertise, AI-powered fitness, personalized nutrition, and habit-based coaching, we empower women to achieve sustainable, long-term health outcomes through science-backed care. Trusted by over 500,000 users across India and the UAE, HOBFIT serves women at every stage of their health journey.
Role Description
We’re looking for a people-first Retention Associate who excels at building meaningful conversations and lasting relationships. This role is much more than customer support; it requires understanding consumer psychology, identifying customer motivations, addressing concerns with empathy, and creating personalized experiences that encourage long-term engagement with our brand.
Responsibilities:
- Engage with customers through calls and other communication channels to understand their concerns, motivations, and expectations.
- Apply principles of consumer psychology to identify reasons for disengagement and influence positive customer decisions.
- Understand customer emotions and behavioral cues to deliver personalized retention strategies.
- Handle objections confidently while maintaining a customer-first and solution-oriented approach.
- Recommend tailored solutions that align with each customer's needs and fitness journey.
- Collaborate with internal teams to resolve customer concerns efficiently and improve the overall customer experience.
- Maintain accurate records of customer interactions and follow-ups.
- Consistently achieve retention, customer satisfaction, and quality targets.
Requirements:
- Bachelor's degree in any discipline. Candidates with an academic background in English, Psychology, BBA, or related fields will be preferred.
- Strong understanding of customer behavior.
- Excellent verbal communication, active listening, and interpersonal skills with the ability to build long-term customer relationships.
- High emotional intelligence, with the ability to understand customer emotions, handle objections empathetically, and influence decisions effectively.
- Solution-oriented mindset with strong persuasion and problem-solving skills.
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
