- Team Leadership: Manage, train, and mentor service staff, including customer service representatives and technicians.
- Operational Oversight: Direct daily service tasks, monitor the progress of ongoing projects, and ensure all services meet established quality standards.
- Customer Relationship Management: Act as the primary point of escalation for complex customer issues, resolve complaints professionally, and gather feedback to improve service quality.
- Strategic Planning: Develop and implement service policies, procedures, and long-term strategies for service delivery and customer retention.
- Performance Tracking: Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores (CSAT).
- Financial Management: Oversee the department's budget, manage costs, and coordinate with finance for necessary expenditures.
- Resource Coordination: Maintain relationships with vendors for repairs or replacements and manage the inventory of spare parts or service materials
Pay: ₹13,000.00 - ₹18,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
