Job Summary
The Receptionist & CRE will be responsible for managing the dealership front desk, welcoming customers, handling calls and enquiries, coordinating with the Sales Team, managing customer leads, and ensuring a smooth and professional customer experience. The role will involve both front-office responsibilities and customer relationship management.
Key Responsibilities
- Welcome and greet customers and visitors professionally at the dealership.
- Handle incoming calls and direct them to the concerned department or Sales Consultant.
- Attend customer enquiries through calls, walk-ins, messages, and other channels.
- Understand customer requirements and coordinate with the Sales Team accordingly.
- Register showroom visitors and maintain proper customer records.
- Manage and update customer leads in the CRM.
- Follow up with customers regarding enquiries, quotations, test drives, bookings, and deliveries.
- Coordinate and schedule customer appointments and test drives.
- Ensure timely allocation and follow-up of leads with Sales Consultants.
- Coordinate with Sales, Finance, Insurance, Service, and other departments as required.
- Keep customers updated regarding booking, documentation, vehicle status, and delivery timelines.
- Handle basic customer queries and coordinate with the concerned team for resolution.
- Conduct post-sales follow-up and collect customer feedback.
- Maintain daily records of calls, leads, walk-ins, follow-ups, and customer interactions.
- Prepare daily/weekly MIS reports as required.
- Maintain a professional and welcoming reception area.
- Handle visitor registers, courier/document receipt, and other front-office activities.
- Support customer retention, repeat business, and referral activities.
- Ensure excellent customer service and a positive dealership experience.
- Perform other duties assigned by management from time to time.
Required Skills
- Excellent communication and interpersonal skills.
- Pleasant personality and professional appearance.
- Strong customer-handling skills.
- Good telephone etiquette.
- Strong follow-up and coordination skills.
- Good knowledge of MS Office and Excel.
- Basic knowledge of CRM software.
- Good convincing and relationship-management skills.
- Strong organizational and time-management skills.
- Customer-focused and target-oriented approach.
Qualification & Experience
- Qualification: Graduate in any discipline.
- Experience: 1–3 years of experience in Reception, Front Office, CRM, Customer Service, Telecalling, or Automobile Sales.
- Experience in a car dealership/automobile industry will be an added advantage.
- Freshers with excellent communication and customer-handling skills may also be considered.
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
