Employee Relations Associate
Experience: Fresher – 1 Year
Department: Employee Relations
Shift: Night Shift aligned with U.S. business hours
About the Role
We are looking for a proactive, candidate-oriented, and detail-oriented Employee Relations Associate to support the ER team with candidate communication, engagement, timesheet follow-ups, and day-to-day coordination.
Key Responsibilities
- Send welcome emails and initiate welcome calls with candidates.
- Communicate assignment-related information, including contract details, payroll, timesheets, ER support, and Points of Contact (POCs).
- Conduct weekly check-ins with candidates and maintain regular communication through calls, texts, and emails.
- Collect weekly timesheets and send timely email/text reminders for pending submissions.
- Maintain candidate updates and communication records in Excel.
- Keep track of candidate concerns, follow-ups, and pending items.
- Identify and escalate red flags or concerns to the internal ER team.
- Support the ER team with day-to-day candidate communication and other assigned activities.
Required Skills
- 0–1 year of experience in same industry or international BPO experience ; freshers are welcome to apply.
- Excellent English speaking and writing skills are mandatory.
- Strong interpersonal and communication skills.
- Professional and confident communication style.
- Good organizational and follow-up skills.
- Good knowledge of Excel/Google Sheets.
- Comfortable making calls and communicating with candidates regularly.
- Ability to manage multiple follow-ups while maintaining attention to detail.
- Go-getter attitude with a willingness to learn and take ownership.
- Candidate-oriented, professional, and empathetic approach.
- Willingness and ability to work a night shift aligned with U.S. business hours, with a basic understanding of U.S. time zones.
Ideal Candidate
Someone who is people-oriented, proactive, organized, and comfortable communicating over calls, texts, and email, with the willingness to learn and grow within Employee Relations.
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Commuter assistance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
