Online Reputation Monitoring
Track brand mentions, customer reviews, comments, and feedback across social media platforms, Google reviews, forums, and other online channels.
Customer Response Management
Respond to customer queries, complaints, and feedback in a timely and professional manner to maintain high customer satisfaction.
Crisis & Reputation Management
Identify negative trends or potential PR issues and take quick action to minimize brand impact.
Reporting & Analysis
Prepare daily, weekly, and monthly reports on customer sentiment, online reviews, and engagement trends for management review.
Brand Building Strategies
Support initiatives to improve brand reputation by encouraging positive reviews and creating engaging online interactions.
Skills Required
Good communication and interpersonal skills
Basic knowledge of social media platforms
Strong problem-solving ability
Basic knowledge of MS Excel / Google Sheets
Good English typing and writing skills
Qualification
Any Graduate / Undergraduate can apply.
Pay: ₹12,500.00 - ₹25,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
