Required Skills & Qualifications:
- Freshers are welcome.
- 0–1 year of experience in reservations, hospitality, or a related field.
- Strong communication skills in English (knowledge of additional languages is a plus).
- Basic knowledge of reservation systems and booking management software.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
- Strong attention to detail and a customer-first mindset.
Key Responsibilities:
- Handling Reservations and Booking Management
- Process and confirm reservations through multiple booking channels.
- Update guest details, ensure accurate documentation, and assist with payment collection.
- Handle booking modifications, cancellations, and refunds in accordance with company policies.
- Create and maintain booking records in the reservation software.
- Respond promptly to guest inquiries regarding room availability, rates, and services.
- Assist guests with special requests, including early check-in, late check-out, and room preferences.
- Provide clear and accurate information regarding property policies, amenities, and travel assistance.
- Communicate booking details effectively to ensure a smooth and hassle-free reservation experience.
- Work closely with the Revenue & Sales teams to ensure timely booking confirmations.
- Coordinate with the Operations team to facilitate seamless check-in and check-out experiences.
- Share guest preferences and special requests with relevant teams to enhance customer satisfaction.
- Maintain daily records of reservations, cancellations, and guest inquiries.
- Monitor booking trends and provide insights into occupancy and demand patterns.
- Ensure accurate record-keeping and data entry within reservation systems.
- Ensure all bookings comply with VOYE HOMES’ reservation, cancellation, and refund policies.
Job Types: Full-time, Permanent
Pay: ₹16,500.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Ability to commute/relocate:
- Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel Reservations: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
