Role Overview
- Position: Customer Support Executive (CSE) - Voice Process
- Department: Customer Service / Operations
- Job Type: Full-time
- Location: [Insert Location/City]
Key Responsibilities
- Customer Interaction: Handle incoming or outgoing customer calls professionally to resolve queries, requests, and complaints.
- Problem Solving: Provide accurate and real-time solutions regarding services, products, or account details.
- Data Management: Accurately log details of customer conversations and update the internal CRM (Customer Relationship Management) system.
- Performance: Meet daily service quality standards, including call handling time and customer satisfaction scores.
Eligibility & Requirements
- Education: HSC (12th Pass) or above. (Undergraduates/Graduates are welcome to apply)
- Skills: Strong English speaking and active listening skills. Must be clear, confident, and professional over the phone.
- Experience: Both Freshers and Experienced candidates are encouraged to apply.
- Adaptability: Must be comfortable working in a rotational shift environment with rotational offs (24/7 environment).
Benefits & Compensation
- Salary: Best in the industry
- Growth: Structured training programs with fast-track internal career progression.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Education:
- Higher Secondary(12th Pass) (Preferred)
Language:
Work Location: In person
