Job Description – Back Office Associate (Mutual Funds & Stock Broking)
Position-Back Office Associate
Department-Operations / Client Servicing
Location -Vesu,Surat,Gujarat
Experience
0–3 Years (Freshers with good learning ability may also apply)
Employment Type
Full-Time
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About the Company
We are a rapidly growing Wealth Management and Financial Advisory firm offering investment solutions in:
- Mutual Funds
- Equity & Stock Market
- Bonds
- PMS & AIF
- Insurance
- Loans Against Securities
- Financial Planning
We are looking for a detail-oriented and responsible Back Office Associate to manage day-to-day operational activities and provide excellent client support.
# Key Responsibilities
Mutual Fund Operations
- Process Mutual Fund purchase, redemption, SIP, STP and SWP transactions.
- Generate portfolio reports, Capital Gain Reports and Account Statements.
- Assist clients with KYC, FATCA, Nomination and Bank Change requests.
- Coordinate with RTAs such as CAMS and KFintech.
- Follow up on pending transactions and documentation.
- Support new client onboarding.
Stock Broking Operations
- Assist clients with Demat & Trading Account opening.
- Process account modification requests.
- Handle pledge/unpledge requests.
- Coordinate for Margin Trading Facility (MTF), SLBM and DDPI activation.
- Resolve client queries related to holdings, ledger, margin and payouts.
- Coordinate with Head Office and RMS Team for operational issues.
Client Servicing
- Respond to client queries through Phone, WhatsApp and Email.
- Maintain client records and documentation.
- Send investment reports and statements.
- Follow up for pending documents.
- Ensure timely resolution of client requests.
Documentation & Compliance
- Verify KYC documents.
- Maintain proper client records.
- Ensure compliance with SEBI, AMFI and Exchange guidelines.
- Maintain confidentiality of client information.
Back Office & MIS
- Prepare Daily MIS reports.
- Update CRM and client database.
- Maintain Excel reports.
- Track pending requests.
- Coordinate with operations, compliance and accounts teams.
Required Skills
- Good communication skills (English & Hindi)
- Strong knowledge of Microsoft Excel
- Basic understanding of Mutual Funds and Stock Market
- Good typing speed
- Attention to detail
- Ability to multitask
- Time management skills
- Problem-solving attitude
Preferred Software Knowledge
- NSE / BSE Platforms
- CDSL / NSDL
- Mutual Fund Utilities (MFU)
- CAMS & KFintech
- Investwell
- Nirmal Bang Back Office
- Zoho CRM
- Microsoft Excel
- Google Sheets
Educational Qualification
- Graduate (B.Com / BBA / BCA / BA or equivalent)
- NISM Certification (Preferred)
- AMFI Certification (Preferred)
Preferred Experience
- Mutual Fund Operations
- Stock Broking Back Office
- Wealth Management
- Financial Advisory
- Banking Operations
Key Performance Indicators (KPIs)
- Timely processing of client requests
- Zero documentation errors
- Client query resolution within TAT
- Accuracy in MIS reports
- Compliance adherence
- Client satisfaction
Salary
As per industry standards and candidate experience.
Why Join Us?
- Opportunity to work in Wealth Management
- Exposure to Capital Markets
- Career growth opportunities
- Professional learning environment
- Performance-based incentives
- Skill development and certification support
Pay: ₹14,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Leave encashment
- Paid sick time
Work Location: In person
