POSITION SUMMARY
The Sr. Front Office Associate is responsible for welcoming guests, handling check-in/check-out, ensuring smooth front desk operations, and providing excellent hospitality services. This role focuses on creating a positive guest experience by addressing guest needs, resolving issues, and maintaining high service standards.
KEY RESPONSIBILITIES
- Welcome guests warmly and assist with check-in and check-out procedures.
- Handle room reservations, cancellations, and room allocation.
- Manage phone calls, emails, and guest inquiries promptly.
- Maintain accurate records, registration cards, and guest billing.
- Coordinate with housekeeping and other departments for room status and guest requirements.
- Ensure the front desk area is clean, organised, and well-presented.
- Greet guests upon arrival and offer personalized assistance.
- Ensure guest preferences (rooms, amenities, special requests) are met.
- Resolve guest complaints or issues politely and efficiently.
- Conduct guest follow-ups to ensure satisfaction during the stay.
- Assist VIP guests, long-stay guests, and special occasion arrangements.
- Collect guest feedback and share with management for improvement.
Skills & Competencies
· Pleasant personality with a strong customer-service orientation.
· Excellent communication and interpersonal skills.
· Basic computer proficiency; experience with PMS – Easy Absolute.
· Strong problem-solving and decision-making abilities.
· Ability to multitask and perform effectively in a fast-paced environment.
· Professional grooming, etiquette, and a positive attitude.
· Willingness to work rotational shifts, weekends, and public holidays.
Interested Candidates can drop Resume via WhatsApp at +91-8269617771
Pay: ₹13,000.00 - ₹16,000.00 per month
Benefits:
Ability to commute/relocate:
- Vijay Nagar, Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Front Office: 2 years (Preferred)
Language:
Work Location: In person
