JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
ABOUT JLL TECHNOLOGIES
JLL Technologies (JLLT) is the technology and data science engine of JLL, one of the world's leading commercial real estate services firms. JLLT builds intelligent, connected, and sustainable workplace solutions powered by proprietary platforms, data products, and AI. The Workplace Management (WPM) Transformation Program is redefining how JLL and its clients operate facilities — embedding real-time insights and AI-powered automation into day-to-day workplace operations.
THE ROLE
We need a product manager who builds things. Not someone who writes strategy decks and hands them over — someone who opens a laptop, fires up a model, strings together an agent, and ships something by end of day. This Director of Product Management role owns the product for Workplace OS, JLL's next-generation workplace management platform, and will be measured by what gets built and whether it works.
You will define features, write specs, experiment with AI tools, prototype workflows, and work shoulder-to-shoulder with engineers and designers to turn ideas into product. You are energized by the pace of AI development and have a habit of testing new models, frameworks, and tools before anyone tells you to. You hold strong opinions about what makes a great product experience but know that the right answer often comes from trying things — not from more meetings.
WHAT YOU WILL DO
Ship Product
Own the end-to-end product lifecycle for core Workplace OS capabilities — from discovery through launch and iteration.
Write clear, detailed product specs and acceptance criteria that engineers can actually build from, including edge cases, error states, and AI output handling.
Sit in engineering standups, participate in sprint reviews, and stay close enough to the code to catch problems before they ship.
Manage the backlog with discipline: prioritize ruthlessly, cut scope when necessary, and keep the team focused on what matters most.
Experiment Aggressively with AI
Prototype new AI-powered features yourself — using tools like Claude, GPT-4o, Cursor, or whatever the current best tool is for the job.
Test and evaluate LLMs, agentic frameworks, and automation tools to inform build vs. buy decisions with real evidence.
Design and iterate on agentic workflows for workplace operations: safety conversations, compliance tracking, participation nudging, facilities incident routing.
Define the human-in-the-loop escalation paths, confidence thresholds, and guardrails that make AI features safe to put in front of real users.
Stay current on the AI landscape — not as a hobby, but as a professional obligation. You should know what shipped last week and whether it matters for what we're building.
Drive Clarity from Ambiguity
Translate fuzzy business problems and operational pain points into precise product requirements and testable hypotheses.
Work directly with Facilities Managers, Account Directors, and HSSE leads to understand what actually breaks in the field — and design for it.
Define success metrics for every feature before it ships, and own the post-launch review to determine whether the feature worked.
Identify open questions early, flag them loudly, and drive to resolution rather than letting them become blockers mid-sprint.
Collaborate Across the Stack
Partner with engineering leads, data scientists, and ML engineers as a peer — not a client. Understand the technical constraints and work within them creatively.
Work with design to produce experiences that are simple enough for a Facility Manager to use on their phone between walkthroughs.
Coordinate with implementation and customer success to ensure features land well in the field, not just in the demo.
Communicate clearly up to VP and executive stakeholders — turn technical progress into business narrative without losing the substance.
WHAT YOU BRING
Required
7+ years of product management experience, with at least 3 years in enterprise SaaS, platform products, or operational technology.
A genuine, demonstrable hands-on relationship with AI tools — you have built things using LLMs, agents, or AI-powered automation in the last 12 months.
Technical fluency: you can read an API spec, understand a data schema, review a system design, and have a substantive conversation with an engineer about why something is hard.
A track record of shipping product in complex organizations — navigating ambiguity, managing stakeholders, and keeping a team moving.
Strong written communication: specs, PRDs, executive updates, and user-facing copy should all be in your range.
Comfort with fast iteration — you prefer small bets and rapid feedback loops over long planning cycles.
Preferred
Hands-on experience with agentic AI frameworks or MCP server integrations.
Familiarity with the Microsoft 365 ecosystem: Teams, SharePoint, Power Platform, Azure AD.
Background in workplace technology, facilities management, IoT, or building operations.
Experience designing AI features for regulated or safety-sensitive environments, including audit trails, explainability requirements, and escalation logic.
You have a GitHub account with actual commits, a side project running on a cloud function, or a portfolio of things you have personally built or prototyped.
WHAT GOOD LOOKS LIKE IN THIS ROLE
In 30 days: You understand the Workplace OS platform, the WPM program priorities, and the open product questions. You have shipped at least one small thing.
In 90 days: You own the backlog. You have prototyped at least one AI-powered workflow, gathered feedback from real users, and revised it. Engineering trusts your specs.
In 6 months: You have a track record of delivery. You have improved the AI capabilities of at least one core feature. The team ships faster because of how you work.
WHAT WE OFFER
A product role with real scope — you will own something that matters and see it used in real buildings by real people.
Direct access to the VP of Product Management and a seat at the table on WPM program strategy.
A genuine culture of experimentation — you will not need to ask permission to try things.
Flexible work environment. Remote/hybrid work with a global team across AMER, EMEA, and APAC.
Budget for AI tools, research, and ongoing learning — we want you sharp.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
