Job Description:
Imagine working for one of the fastest growing Consumer technology brand in India. A company that knows that its people are the key to its success in the marketplace. A company in which achieving extraordinary results and having a stimulating work experience are part of the same process. Come grow with Crossbeats and make an impact while enjoying working in a fun filled environment.
We are looking for an experienced, and result-oriented Customer Support Executive to join our customer service team.
Day-to-Day Responsibilities:
1. Voice Support: Handle customer calls in a professional and courteous manner, providing information, assistance, and resolving issues related to our products/services.
2. Issue Resolution: Identify customer needs, troubleshoot problems, and offer solutions to ensure customer satisfaction.
3. Communication: Clearly articulate information, instructions, and solutions to customers in English, Hindi, and a Southern Indian language.
4. Documentation: Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.
5. Feedback Collection: Gather customer feedback and report insights to improve service quality and customer satisfaction.
6. Compliance: Adhere to company policies, procedures, and quality standards while handling customer interactions.
Requirements :
Experience : Minimum of 1 year of experience in a customer service voice process role.
Languages : Mandatory Proficiency in English & Hindi. Any Southern Indian language (e.g., Tamil, Telugu, Kannada, Malayalam) will be a plus.
Skills: Strong verbal communication skills with the ability to convey information clearly and effectively. Good problem-solving and active listening skills.
Tech-Savvy: Familiarity with customer service software and tools. Basic computer skills and ability to navigate multiple systems.
Customer Focused: Ability to handle challenging situations with professionalism and empathy
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Bangalore City, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Do you have work experience from E-Commerce Industry?
Education:
Experience:
- Customer support: 1 year (Required)
Language:
- Hindi (Required)
- English (Required)
Location:
- Bangalore City, Bengaluru, Karnataka (Required)
Work Location: In person
