Executive Housekeeper Position Description
Department:
House keeping
Reports To:
General Manager
Purpose:
To provide the customer with a secure and comfortable internet facilities in the room and service area along with professional business centre facilities.s
Constituents:
§ Guests
§ Employees
§ Management Team
Indicators of Success:
§ Achievement of customer satisfaction and loyalty goals.
§ Adherences to hotel policies.s
§ Learning and development.
Areas of Responsibility:
Duties: (1)
Create 100% guest satisfaction by providing ‘Yes I Can’ genuine hospitality and by exceeding guest expectations:
- Communicates and demonstrates ‘Yes I Can’ service to other employees.
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest services.
Adheres to hotel policies and procedures:
- Attends work on time and as scheduled.
- Follows hotel grooming, hygiene and dress standards.
- Minimise safety hazards by following all safety rules and procedures.
- Refrain from personal conversations with other staff at the main entrance.
- Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
- Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.
- At all-time projects a favourable image of Brand to the public.
Provides employees with the information needed to perform their job effectively.
· Orients employees to the department and hotel and provides on-the-job training on job responsibilities
§ Prioritises and assigns work
§ Provides feedback to the employee and Department Manager on the employee’s performance of job responsibilities
Ensures that linen closets are maintained as appropriate
§ Verifies that trolleys are stored properly and closets are locked
§ Assists in inventories as requested
Supervises Room Attendants in the cleaning of guest rooms as requested by the Executive Housekeeper.
· Verifies that all rooms have been cleaned by reviewing the list of rooms cleaned by each Room Attendant daily
· Supervises the completion of short notice requests for rooms
· Prepares requests for replacement of furniture, fixtures etc and follows up to ensure completion of request as directed
Inspects all check-out/stay over rooms for adherence of Brand’s
§ standards
§ Monitors quality of rooms by conducting and documenting inspections of cleaned rooms
§ Prioritises special cleaning requests (VIP rooms, check-in)
Checks floor linen closets daily for cleanliness, adequate supplies and linen.
· Assures trolleys are properly stored and vacuum cleaners are emptied at the end of each day
· Assures proper handling of lost and found articles
· Ensures safety by assuring that all linen chutes are kept locked at all times
Ensures security of keys and pagers
Ensure Room Attendants use the right technique when lifting, bending and using chemicals.
(2)
Success Factors:
§ Developing and putting into operation the current system and technical advancement in the field of Laundry operations.
§ Formulating washing formula for stained loads.
§ Ensuring the washing of linen and uniform per standard
§ Maintenance and upkeep of all laundry equipment
§ Coordinating with Engineering department about their routine maintenance of the equipment
§ Preparing annual laundry budget
§ Overall controlling and supervision of the department
§ Training and coordinating with supporting departments
§ Organising training for staff
Focus on the Customer
Seeks to understand the guest, internal and external customers and meet and exceed the needs of both the customer and the company.
Attend to Detail
Ensure that work is accurate, thorough and to the highest standards.
Foster Teamwork
Works well in a team environment and motivates team to sustain exceptional levels of performance.
I have read and understand the Position Description as outlined above.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
