General Responsibilities:
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Ø Handling daily operations of the restaurant
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Ø Daily briefing of Executives and Managers.
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Ø Weekly inspection of each restaurant under your supervision.
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Ø Review of all guest feedback and make necessary changes.
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Ø In charge of the overall Guest Satisfaction Index
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Ø Create a guest database in each city.
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Ø Establish a good rapport with corporate clientele in each city.
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Ø Assist in the recruitment process.
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Ø In charge of handling employee satisfaction and retention
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Ø Train all executive and managerial cadre employees.
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Ø Assist in creating the BRISOPs for our restaurant vertical.
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Ø Quality check on Food and beverage of all outlets.
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Ø Maintain Hygiene levels via audits and compliance checklist set by local laws and Rosetta BRISOPs.
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Ø Establish good relationships with local authorities.
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Ø Liaison with state/ local government bodies.
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Ø Handling all external/ third party agencies we contract with.
Specific responsibilities:
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Ø Analyse guest feedback daily and take corrective action- product, process and price.
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Ø All guest feedback to be collated and submitted at the end of every week.
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Ø An overall 9.7 GSI score must be maintained month on month.
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Ø Assist in creating BRISOPs for the restaurant vertical and ensuring that they are tailor made for each restaurant based on the service style & food being served.
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Ø Training of all managers and executives so that they reflect the BRISOPs of the company.
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Ø Review of the monthly training calendar set by individual restaurant managers for the team.
- Ø Setting of targets for the various job roles in the restaurant.
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Ø Conducting quarterly reviews for all executives and managers.
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Ø Succession planning of all managers and executives in the system.
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Ø Ensuring the Employee satisfaction survey is done every quarter, and necessary action is taken based on submitted feedback.
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Ø Ensuring the attrition level across all levels are within the budgeted range.
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Ø Responsible for achieving budgeted food and beverage revenues of the restaurant vertical.
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Ø Monitor and control the expenditure in each of the restaurants.
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Ø Energy cost to be monitored by tracking daily consumption.
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Ø Forecast revenue and the vertical’s operational expenditure every month.
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Ø Responsible for creating the revenue, expense, CAPEX and OPEX budget for all restaurants under your purview along with the Head of F&B Experiences.
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Ø Responsible for maintaining the beverage cost as per the budget without compromising the quality.
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Ø Prepare monthly, quarterly, half yearly and annual reports for management reviews.
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Ø Approves all purchases of Beverage items (spirits, beer, wine, soft) after reviewing the consumption pattern and operational requirements and par level.
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Ø Work closely with the Purchase Manager and create a good rapport with the vendors and get the best quality and selection of products at competitive pricing.
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Ø Keep a close watch on the bar opening and closing inventories, accurate bar summaries, and cash deposits.
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Ø Review of all monthly inventories.
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Ø Keep abreast of the latest industry trends & practices of the Food and Beverage preparations and service concepts through trade literature and actual visits.
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Ø Propose pricing of menus items, beverage, and wine lists as per market dynamics and competition analysis in coordination with the Executive chef of the restaurant.
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Ø Conducts competitive analysis every six months.
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Ø Participates and proposes input towards F&B Marketing activities.
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Ø Liaising with local authorities and governing bodies to ensure no obstacles in daily operations.
Job requirements:
Knowledge & Skill
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Extremely organized with strong administrative and communication skills
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Strong Leadership abilities and s organizational skills.
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Strong guest and employee relationships management.
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Entrepreneurial, innovative, and able to drive change and look for operational efficiencies/synergies across the network.
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Hands-on experience with financial management DEL, Forecast, Budget
Disposition/ Personality:
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Possess the tenacity to work in high stress situations while maintaining a cairn derneanour
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Strong analytical and problem-solving skills Ability to anticipate problems and be spontaneous with solutions.
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High emotional quotient that helps perform better in a people centric industry.
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Determined, Enthusiastic & Self motivated
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Social,charming and interactive With stral ability to encourage and mptivate those around you
