JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Senior Community Executive | Integrated Facilities Management
What the job involves:
Client/Stakeholder Management
Proactively engage stakeholders to ensure that on site client’s expectations are exceeded
Build and develop exceptional client / stakeholder relationships across multiple levels of the organization
On-site key point of contact for Facilities and Customer Service in the client’s premises
Community Manger/Host
Should play a role of touchpoint for Employees community
Gather requirements / requests and channel with respective functions
Lead the requests end to end and ensure delivery with quality and within time limit
Bring out the challenges quickly to respective leaders / forums for quick resolutions
Report Management
Plan and maintain repository for all data / information
Prepare business reports to help the client for decision making
Suggest / Recommend changes or inputs required to enhance / optimize process
Ensure routine update of database for future reference
Space Management
Maintain the workspaces and its data in detail
Liaison with business units for any space related requirements
Prepare business reports to help the client for decision making
Ensure routing data update in tool as well as in physical records
Ensure smooth transition of workspaces based on Business requirements
Site Operations Management
Recommend continuous quality improvement practices and implement Industry Best Practice operations
Support other FM functions based on crisis as a cross function to balance the ecosystem
Liaison with vendors for programs, events and ensure smooth execution
24/7 emergency call support and site attendance is required
Risk Management
Ensure a property risk management program including audits is implemented and maintained
Ensure disaster recovering and business continuity plans are implemented and maintained
Ensure escalation procedures and incident reporting procedures are implemented and in place
Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct
Achieve Key Performance Indicators and Service Level Agreement
You must be able to demonstrate the following skills and experience:
Ideal Experience
Passion for quality – has an eye for detail to make sure the best delivery of services
Experience in facilities management, building, business or other related field.
Should possess fantastic interpersonal skills and be a strong leader. Staying calm under pressure and having wonderful customer service skills.
Knowledge of Occupational Safety requirements
Strong PC literacy and proven ability to manage daily activities using various systems
Demonstrated experience with continuous improvement initiatives (highly desirable)
Knowledge of vendor management for specialized services
Proven capacity to understand and interpret commercial contracts
Budget management and financial analysis skills
Other Personal Characteristics
Strong communicator – Good presentation skills and possesses strong verbal & written communication skills also an active listener
Self-motivated; confident & energetic
Ability to effectively deal with stressful situations
Flexible – able to adapt to rapidly changing situations
Strongly goal-oriented – able to focus on meeting all performance targets
Is a team player – able to cooperate and work well with others to meet targets
Proven ability to initiate and follow through with improvement initiatives
Exhibits honesty & trustworthiness
Open to new ideas & willing to challenge status quo
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in a fully entrepreneurial and inclusive work environment. If you harbour passion for learning and adapting new technologies, JLL will continuously provide you with platforms to enrich your technical domains. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. It’s no surprise that JLL has been recognized by the Ethisphere Institute as one of the 2019 World’s Most Ethical Companies for the 12th consecutive year.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
