ServiceNow AMS Support
Experience: 5+ Years
Work Location: Remote
Notice Period: Immediate / Short Notice Preferred
Job Summary
We are looking for an experienced ServiceNow AMS Support professional with 5+ years of experience in Application Management Services, IT Service Management, and L2/L3 application support.
The ideal candidate will be responsible for managing application support operations, incident and problem management, vendor coordination, application governance, security and compliance activities, license management, and stakeholder coordination across multiple business applications.
Key Responsibilities
- Manage and coordinate Application Management Services (AMS) across multiple business applications.
- Provide L2/L3 application support and ensure timely resolution of application-related issues.
- Manage Incidents, Service Requests, Changes, and Problems in accordance with ITSM processes.
- Track application issues, escalations, action items, and resolution timelines.
- Coordinate with technical teams, application support partners, and external vendors for complex issues and escalations.
- Act as a key coordination point between business stakeholders, internal IT teams, and external support vendors.
- Coordinate service reviews, operational reporting, issue tracking, and follow-ups.
- Coordinate security patches, certificate renewals, security assessments, and remediation activities.
- Support application governance and identify operational risks and service improvement opportunities.
- Manage application licenses, renewals, and related tracking activities.
- Support vendor invoice tracking and approval processes.
- Coordinate contractor onboarding and offboarding with relevant internal teams.
- Identify recurring service issues and contribute to continuous improvement of application support processes.
- Ensure adherence to organizational ITSM, security, compliance, and governance standards.
Required Skills
- 5+ years of experience in ServiceNow / IT Service Management / Application Support.
- Strong hands-on experience with ServiceNow.
- Good understanding of ITSM processes.
- Experience in Incident Management, Problem Management, Change Management, and Service Request Management.
- Experience providing L2/L3 application support.
- Strong Vendor Management and coordination skills.
- Excellent Stakeholder Management and communication skills.
- Experience with Application Governance and service delivery processes.
- Exposure to Security & Compliance coordination, including patches, certificates, assessments, and remediation.
- Experience with Application License Management and renewals.
- Strong issue tracking, escalation management, and follow-up skills.
- Good understanding of AMS / Application Support operations.
- Ability to coordinate effectively with business users, IT teams, vendors, and external support partners.
Preferred Skills
- Experience working in an enterprise application support / AMS environment.
- Experience handling multiple applications or application portfolios.
- Exposure to service reviews, SLA tracking, operational reporting, and continuous improvement.
- Experience coordinating with global teams and external vendors.
- ITIL certification or knowledge of ITIL best practices will be an advantage.
Candidate Profile
The ideal candidate should be a strong ServiceNow AMS / Application Support professional who can independently manage incidents, escalations, vendors, stakeholders, governance activities, and day-to-day service operations.
Keywords: ServiceNow, AMS, Application Management Services, ITSM, Incident Management, Problem Management, Change Management, Service Request, L2 Support, L3 Support, Application Support, Vendor Management, Stakeholder Management, Application Governance, Security Compliance, License Management, ITIL, Service Delivery.
Pay: ₹70,000.00 - ₹100,000.00 per month
Experience:
- ServiceNow: 5 years (Required)
Work Location: Remote
