Here's a professional Job Description for a Front Office Executive with InKeys knowledge:
Job Description – Front Office Executive
Position: Front Office Executive
Industry: Hotel
Experience: 1–3 Years
Salary: As per company standards
Key Responsibilities
- Welcome guests and ensure a smooth check-in and check-out experience.
- Handle room reservations, cancellations, and guest inquiries.
- Manage guest requests, complaints, and provide prompt resolutions.
- Maintain accurate guest records in the Property Management System (InKeys).
- Perform billing, room posting, settlements, and cashiering activities.
- Coordinate with Housekeeping, F&B, Engineering, and other departments to ensure guest satisfaction.
- Prepare daily reports, occupancy reports, arrival/departure lists, and cashier reports.
- Handle telephone calls, emails, and walk-in guests professionally.
- Ensure compliance with hotel SOPs, grooming standards, and service quality.
- Maintain confidentiality of guest information and company records.
Requirements
- Graduate or Diploma in Hotel Management.
- 1–3 years of experience in the hotel front office.
- Working knowledge of InKeys Property Management System (PMS) is mandatory.
- Good communication skills in English and Hindi; Kannada is an added advantage.
- Strong customer service, interpersonal, and problem-solving skills.
- Willingness to work rotational shifts, weekends, and public holidays.
Preferred Skills
- Knowledge of hotel reservations and front office operations.
- Familiarity with cash handling and billing procedures.
- Ability to multitask and work in a fast-paced environment.
- Positive attitude with excellent grooming and presentation.
Location: Bengaluru
Let me know if you'd like this tailored for The Fern Residency Bengaluru, Seshadripuram with a specific salary range (e.g., ₹18,000–₹22,000) for use as a hiring post or job advertisement.
Pay: ₹10,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
