CLIENT RELATIONSHIP MANAGER (CRM)
Company: Modi Groups
Location: Jaipur
Position: Client Relationship Manager (CRM)
Salary: ₹15,000 – ₹20,000 per month
For candidates handling large/key clients: Up to ₹25,000 – ₹30,000 per month, depending on experience and client portfolio.
Job Overview
We are looking for a Client Relationship Manager (CRM) who will be responsible for maintaining strong relationships with existing clients, ensuring excellent after-sales service, resolving client queries, and supporting the complete client journey from order placement to payment collection.
The ideal candidate should be polite, proactive, confident, and excellent at follow-ups and communication.
Key Responsibilities
- Ensure regular follow-up with clients after orders are placed.
- Maintain strong and positive relationships with existing clients.
- Ensure clients are satisfied through effective after-sales service.
- Regularly communicate with clients and collect genuine feedback regarding products/services.
- Coordinate and service clients from the time of order placement until payment collection.
- Handle client queries, concerns, and complaints promptly and professionally.
- Act as the primary point of contact for assigned clients.
- Escalate client issues to the concerned department/person and ensure timely resolution.
- Understand client requirements and provide appropriate solutions.
- Provide clients with relevant information and support regarding company products and services.
- Maintain regular communication with clients through calls, messages, and other communication channels.
- Ensure rigorous follow-up and timely closure of pending client requirements.
- Work closely with internal teams to ensure smooth client servicing.
- Focus on client satisfaction, retention, and long-term relationships.
- Be readily available for client calls and urgent requirements whenever necessary.
Key Skills & Competencies
- Excellent communication and interpersonal skills.
- Polite and professional disposition.
- Strong follow-up and coordination skills.
- Ability to communicate confidently with clients, both verbally and in writing.
- Proactive approach towards client requirements and problem-solving.
- Ability to understand different situations and act accordingly.
- Strong customer-service orientation.
- Thorough understanding of company products/services.
- Ability to handle complaints and difficult client situations professionally.
- Strong relationship-building and client-retention skills.
- Good organizational and time-management abilities.
- Comfortable handling regular client calls and follow-ups.
Interested candidate can share there resume on [email protected]
or call / whatsapp on 9358878090
Pay: ₹15,000.00 - ₹22,000.00 per month
Work Location: In person
