Shift Details: Monday to Friday (UK shift) + Weekend as per the Duty schedule
We are looking for a dedicated, self-motivated and customer-focused Customer Service Associate to join our insurance team. This role involves assisting customers through the insurance process, providing timely and accurate information, and ensuring a seamless experience for clients. The ideal candidate will have excellent communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
Your Main Responsibilities
Key Responsibilities:
- Client Interaction: Respond to inbound calls, emails, and web inquiries from customers regarding their insurance policies, claims, coverage details, and more.
- Claims Assistance: Help clients file claims, track claim status, and provide updates during the claims process.
- Policy Support: Provide customers with information about policy changes, renewals, premiums, and coverage options.
- Documentation: Accurately document customer interactions, insurance claims, and relevant updates in the system.
- Problem Solving: Address customer concerns, resolve issues, and escalate problems to appropriate departments when necessary.
- Collaboration: Work closely with underwriters, quality, finance, and other internal teams to ensure prompt service delivery and customer satisfaction.
- Compliance: Ensure all customer interactions and transactions comply with industry regulations, company policies, and best practices.
Qualities We Are Looking For
Requirements:
- Bachelor’s degree preferred.
- At least 2 years of previous experience in customer service (international voice process) or the insurance industry is a plus.(Freshers can also apply)
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to multitask and work in a fast-paced environment.
- Adaptive towards new skills and techniques.
- Strong attention to detail and problem-solving skills.
- Positive attitude with a focus on delivering outstanding customer service.
- Flexible to work on UK shifts and weekends.
Walk In Date: 05,Mar 2025 -05,Mar 2025
From: 12:00PMTo: 04:00PM
Walk In Venue: Yarab Technologies Pvt Ltd. 7th Floor,Yamuna Building, Technopark Phase III Campus,Trivandrum, Kerala, India
Requirements:
Security Note: Mention "Walk-In Drive" at the entrance for access.
Job Type: Full-time
Pay: ₹8,505.23 - ₹27,174.43 per month
Schedule:
Language:
- English (Preferred)
- Hindi (Preferred)
Work Location: In person
