Project Role : Custom Software Engineer
Project Role Description : Design, build and configure applications to meet business process and application requirements.
Must have skills : Contact Center Technology Implementation
Good to have skills : NA
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Custom Software Engineer, a typical day involves designing, building, and configuring applications tailored to fulfill specific business process and application needs. This role requires continuous engagement with evolving project requirements, ensuring that solutions align with organizational goals. The workday often includes collaborating with various stakeholders to understand their needs, translating those into technical designs, and implementing robust software solutions that enhance operational efficiency. Attention to detail and adaptability are essential as the engineer refines applications to meet dynamic business environments and supports seamless integration within existing systems.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to identify and resolve technical challenges that impact project delivery and quality.
- Mentor junior team members to foster skill development and knowledge sharing within the team.
- Coordinate cross-functional collaboration to ensure alignment of technical solutions with business objectives.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Contact Center Technology Implementation.
- Experience with designing and deploying scalable contact center solutions that integrate with existing business processes.
- Strong understanding of application configuration and customization to meet diverse client requirements.
- Ability to troubleshoot and optimize contact center technologies to enhance performance and user experience.
- Familiarity with software development lifecycle and best practices in custom software engineering.
- Skilled in collaborating with cross-disciplinary teams to deliver comprehensive technology solutions.
Additional Information:
- The candidate should have minimum 5 years of experience in Contact Center Technology Implementation.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
