We are looking for a confident, energetic, and persuasive Telemarketer to connect with salon owners, distributors, and prospective customers. The role involves generating leads, scheduling appointments, following up on enquiries, and supporting the sales team in converting opportunities into business.
Key Responsibilities
- Make outbound calls to prospective and existing customers.
- Generate qualified leads and fix appointments for the sales team.
- Follow up on enquiries received through WhatsApp, website, exhibitions, referrals, and social media.
- Reconnect with inactive customers and encourage repeat business.
- Introduce new products, offers, seminars, and promotional campaigns.
- Maintain regular follow-ups until the enquiry is converted or closed.
- Update customer information and call outcomes accurately in the CRM/Excel.
- Coordinate with the sales team regarding appointments and lead status.
- Conduct customer feedback and satisfaction calls after purchases or training sessions.
- Achieve daily call, follow-up, and appointment targets.
- Prepare daily and weekly activity reports.
Skills Required
- Excellent communication skills in Hindi and English (regional language is an advantage).
- Strong persuasion and negotiation skills.
- Pleasant telephone etiquette and confidence in handling objections.
- Good listening and relationship-building skills.
- Basic knowledge of MS Excel, Google Sheets, and WhatsApp Business.
- Self-motivated, disciplined, and target-oriented.
Qualification & Experience
- Graduate in any discipline.
- 1–3 years of experience in telecalling, telesales, inside sales, customer support, or lead generation.
- Experience in the beauty, salon, skincare, or wellness industry will be an added advantage.
Key Performance Indicators (KPIs)
- Number of outbound calls made.
- Qualified leads generated.
- Appointments scheduled.
- Follow-up completion rate.
- Lead-to-order conversion.
- Accuracy and timeliness of CRM updates.
- Customer satisfaction and responsiveness.
Pay: From ₹15,000.00 per month
Benefits:
Work Location: In person
