Are you an individual who is customer service oriented and enjoy providing service to internal clients in different countries? The Learning Operations team in the US India office is a team of individuals that provide end to end learning administrative and backend operations support for Deloitte Member Firms across the globe. At Deloitte, you’ll gain exposure to a variety of industries and business models, helping your career growth and professional development.
Work you'll do
As a Services Specialist, Talent Processes and Business Support on the Learning Operations team, you will be responsible for supporting learning operations activities for offshore clients, including training planning, delivery coordination, and client support.
- Serve as a point of contact for internal clients by coordinating learning operations activities and supporting virtual training transitions.
- Monitor task completion for accuracy, completeness, and timeliness, and perform quality checks before deliverables are submitted.
- Coordinate workload across resources, track progress, and support service delivery against established timelines.
- Maintain process documentation, including standard operating procedures, checklists, and frequently asked questions, for core activities.
- Support reporting, issue escalation, and team collaboration by contributing to metrics, dashboards, knowledge sharing, and firm initiatives.
The team
At Deloitte, our team culture is collaborative and encourages team members to take initiatives and seek on-the-job learning opportunities. Our Learning Operations professionals are committed to provide Quality of Service and ensure satisfaction of the clients by resolving their requests promptly.
Location: Hyderabad
Shift Timings: 2:00 PM to 11:00 PM
Qualifications
Required:
- Graduate, Master of Business Administration, or postgraduate degree
- 5-7 years of experience in a learning, learning operations, or backend operations environment
- Experience supporting training planning and delivery activities for internal or offshore clients
- Experience using Microsoft Excel for sorting, filtering, and removing duplicates
- Experience managing small teams or coordinating work across resources
- Experience creating or maintaining standard operating procedures, checklists, or frequently asked questions documentation
Preferred:
- Experience creating Microsoft PowerPoint presentations
- Experience using virtual platforms such as Zoom, Saba Meeting/Centra, or Microsoft Teams
- Experience handling cases or tickets
- Experience supporting internal clients and documenting business requirements
- Experience working with US stakeholders
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.
Benefits to help you thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
