Company: WeVOIS Labs Pvt. Ltd.
Position: UCC Executive
Location: Jaipur, Rajasthan
Experience: 0–2 Years
Department: User Charge Collection
Role Overview
We are looking for a proactive and organized UCC Executive to manage and coordinate a team of UCC Field Executives working across multiple cities. The role will be based at our Jaipur office and will involve monitoring team performance, tracking collections, coordinating with field teams and site stakeholders, and driving process improvements.
Key Responsibilities
- Manage and coordinate a team of UCC Field Executives deployed across multiple cities.
- Monitor daily field activities, attendance, collection performance and productivity of the team.
- Track User Charge collection data and ensure timely submission of daily/weekly reports.
- Coordinate with field executives and site teams to resolve operational and collection-related issues.
- Ensure proper implementation of UCC processes and SOPs across different locations.
- Analyze team performance and identify gaps in collection, productivity and field operations.
- Prepare and maintain MIS reports using MS Excel and Google Sheets.
- Follow up with field teams regularly to ensure achievement of assigned targets.
- Support the team in handling difficult cases, customer coordination and operational challenges.
- Coordinate with internal teams and site management for smooth execution of UCC activities.
- Identify opportunities for process improvement and suggest practical solutions to improve efficiency and collections.
- Conduct regular team reviews and provide guidance, feedback and support to UCC Field Executives.
- Ensure accurate and timely communication of updates, instructions and operational requirements to field teams.
- Escalate critical issues to management and ensure timely resolution.
- Travel to field locations, whenever required, for team monitoring and operational support.
Required Skills
- Basic knowledge of MS Excel and Google Sheets.
- Good team management and coordination skills.
- Strong verbal and written communication skills.
- Ability to monitor and manage teams remotely across multiple locations.
- Good analytical and problem-solving abilities.
- Ability to prepare and understand basic MIS and performance reports.
- Proactive approach towards process improvement.
- Ability to work under targets and manage multiple responsibilities.
- Strong follow-up and execution skills.
Eligibility
- Graduate in any discipline preferred.
- 0–2 years of experience in team handling, field operations, collection, sales, recruitment, customer service or similar roles.
- Freshers with strong communication and coordination skills may also be considered.
- Candidates should be comfortable working with field teams and handling multiple locations.
- Good command of Hindi; basic English communication preferred.
Key Performance Indicators (KPIs)
- Team productivity and attendance.
- Achievement of UCC collection targets.
- Accuracy and timeliness of MIS/reporting.
- Team coordination and issue resolution.
- Process compliance and improvement.
- Reduction in operational gaps and delays.
Pay: ₹12,000.00 - ₹18,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid time off
- Provident Fund
Work Location: In person
