Job Description for Customer Care Executive:
Skills:
Candidate with Good communication skills
Knowledge of call handling, phone etiquette's & Basic Email writing skills
Fluent in English, Hindi languages
Basic knowledge of Excel ( Vlook-up, Pivot )
HSC completed can apply, however Graduation will be preferred.
Minimum 6months - 1 year of experience in customer service background.
Experience of customer care / Logistics will be an added advantage.
Key Responsibilities:
Make Outbound calls to Customer - Provide Information, collect required information from customers in Shipping and Delivery or Return related concerns.
Tracking and reporting delayed shipment on Courier Website.
Follow up with Courier team for Delivery
Maintain Customer Records and Manage Database
No Targets, No Sales, Laptop & Phone will be provided by the company.
6 days Work from Office.
Pay: ₹18,000.00 - ₹22,000.00 per month
Application Question(s):
- What is your Current CTC?
- What is your Expected CTC?
- What is your Notice Period?
- Do you have basic knowledge of Excel (V-Lookup , Pivot Table)?
- How many years of experience you have in Outbound Calling / Calling
Education:
- Higher Secondary(12th Pass) (Preferred)
Location:
- Mumbai, Maharashtra (Mumbai) (Preferred)
Work Location: In person
