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Develop and implement annual sales and marketing plans for all assigned hotels.
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Achieve revenue targets including Rooms Revenue, Corporate Business, FIT, Leisure, Government, Crew, and MICE segments.
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Identify new business opportunities and expand existing client relationships.
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Analyze market trends, competitor activities, and customer needs to develop effective sales strategies.
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Work closely with Revenue Management to optimize pricing and inventory strategies.
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Ensure achievement of occupancy, ADR, RevPAR, and market share objectives.
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Prospect and secure new corporate, travel agency, government, airline, and key account business.
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Conduct regular sales calls, client meetings, hotel presentations, and networking events.
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Negotiate contracts, rate agreements, and preferred partnerships.
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Develop strategic partnerships within the local business community.
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Maintain strong relationships with existing clients.
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Ensure timely renewal of corporate agreements.
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Conduct account reviews and identify opportunities for increased revenue.
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Handle major negotiations and key customer concerns professionally.
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Lead, coach, and mentor Cluster Sales Managers and Sales Executives.
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Conduct regular sales meetings and performance reviews.
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Set individual sales targets and monitor productivity.
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Identify training needs and support professional development.
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Prepare monthly sales forecasts and budgets.
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Monitor booking pace, production reports, and sales performance.
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Submit accurate reports to senior management.
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Participate in weekly revenue meetings.
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Collaborate with the Marketing team on promotional campaigns.
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Support digital marketing initiatives and local promotions.
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Participate in trade fairs, exhibitions, and networking events.
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Ensure excellent service for corporate and group clients.
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Resolve customer complaints promptly and professionally.
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Maintain high levels of client satisfaction and repeat business.
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Achieve budgeted revenue goals.
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Monitor sales expenses within approved budgets.
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Improve profitability through strategic account management.
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Maximize return on sales investments.
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Follow all IHG brand standards and sales processes.
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Ensure compliance with company policies and legal requirements.
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Maintain confidentiality of commercial information.
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Bachelor's Degree in Hospitality Management, Business Administration, Marketing, or related field.
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MBA is an added advantage.
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8–12 years of hotel sales experience.
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Minimum 3–5 years in a leadership role within an international hotel brand.
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Experience managing multiple hotels or cluster sales is preferred.
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Knowledge of the local market is essential.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
