At Sun Pharma, we commit to helping you “Create your own sunshine”— by fostering an environment where you grow at every step, take charge of your journey and thrive in a supportive community.
Are You Ready to Create Your Own Sunshine?
As you enter the Sun Pharma world, you’ll find yourself becoming ‘Better every day’ through continuous progress. Exhibit self-drive as you ‘Take charge’ and lead with confidence. Additionally, demonstrate a collaborative spirit, knowing that we ‘Thrive together’ and support each other’s journeys.”
Key responsibilities:
Team Leadership
- Manage and mentor desktop support engineers.
- Conduct performance reviews and training programs.
- Ensure effective resource planning and shift management
- Drive continuous improvement in IT support services.
- Maintain documentation and SOPs
End User Support:
- Escalate unresolved end user issues to appropriate teams as needed
- Coordinate with locations IT teams for Tech Refresh activity PAN India
- Educate end-users on IT best practices and usage policies
- Collaborate closely with Information Security, Infrastructure, HR, and Facilities to ensure a secure and compliant end user environment
Onboarding & Offboarding
- Coordinate with HR Dept for new user accounts, email IDs, and access rights in Active Directory, O365, etc.
- Allocate and deploy laptops/desktops and other peripherals for new joiners on time
- Ensure timely revocation of access and administrative systems rights.
- Coordinate secure return and sanitization of EUC assets including license applications, data backup etc
- Monitor and keep track of inventory to facilitate reallocation of assets.
IT Asset Management
- Manage the full lifecycle of IT assets, including procurement, inventory management, deployment, maintenance, and retirement
- Conduct regular audits and reconciliation of IT asset inventory to verify accuracy and identify discrepancies
- Manage vendor relationships for IT hardware and software procurement, warranties, and support contracts
- Establish controls for asset issuance, returns, spares, and safe disposal.
- Monitor stock levels, replenishment cycles, and vendor deliveries.
- Ensure secure storage, clean labelling, and physical verification of all assets
- Assist vendor management and procurement activities related to IT hardware and software
Access & Security
- Ensure compliance with company policies, licensing agreements, and data security standards
- Generate reports on asset utilization, compliance, and lifecycle status for management review.
- Support for Internal Audit of end user’s devices
Soft Skills
- Strong leadership and team management
- Excellent communication and stakeholder management
- Problem-solving and decision-making skills
- Customer-centric approach.
- Ability to multitask and prioritize in a fast-paced environment
