ob Purpose
The Client Relationship Manager (CRM) will be responsible for maintaining strong relationships with existing and new clients, ensuring customer satisfaction, handling client queries and complaints, and providing continuous support from order confirmation until payment collection.
Key Roles & Responsibilities
- Build and maintain strong and professional relationships with clients.
- Regularly follow up with clients after order placement and ensure all their requirements are properly addressed.
- Provide excellent after-sales service to ensure customer satisfaction and long-term client retention.
- Take genuine feedback from clients regarding products, services, and overall experience.
- Coordinate with internal departments to resolve client concerns and provide timely solutions.
- Handle client queries, questions, and service-related issues professionally.
- Act as the primary point of contact for client complaints and escalate critical issues to the concerned department or management.
- Provide necessary information and support to clients regarding company products and services.
- Follow up with clients from order confirmation and execution until payment collection.
- Maintain proper records of client communication, follow-ups, complaints, feedback, and pending actions.
- Ensure timely and rigorous follow-up on all open client issues.
- Work proactively to identify potential concerns and resolve them before they affect client satisfaction.
- Support management in understanding client concerns and improving customer service processes.
- Maintain regular communication with clients through calls, emails, and other appropriate channels.
Required Skills & Qualifications
- Excellent communication skills in verbal and written form.
- Polite, professional, and customer-focused attitude.
- Strong follow-up and coordination skills.
- Ability to understand client requirements and respond appropriately.
- Good problem-solving and complaint-handling skills.
- Proactive approach and ability to take ownership of responsibilities.
- Good knowledge of the company's products and services.
- Ability to communicate confidently with clients and internal teams.
- Basic knowledge of MS Excel, Google Sheets, email, and customer data management will be preferred.
- Ability to manage multiple clients and tasks efficiently.
Preferred Candidate Profile
- Candidate should have good interpersonal and relationship-building skills.
- Should be comfortable handling regular client calls and follow-ups.
- Should be responsible, patient, and solution-oriented.
- Preference may be given to candidates residing within a reasonable travelling distance from the office.
Experience
0–3 years of experience in Client Relationship Management, Customer Support, Customer Service, Sales Coordination, or a similar role is preferred.
Freshers with excellent communication and follow-up skills may also apply.
Salary
Salary will be based on the candidate's experience, communication skills, and ability to manage clients effectively.
Key Performance Indicators (KPIs)
- Client satisfaction and feedback
- Timely resolution of client queries and complaints
- Follow-up completion rate
- Client retention and relationship management
- Timely coordination for order and payment follow-up
- Accuracy of client records and reports
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
