We are looking for a dedicated and customer-focused Technical Support Executive to handle inbound calls from candidates appearing for online examinations. The primary responsibility is to assist candidates with technical issues before and during their exams, ensuring a smooth and uninterrupted examination experience.
Required Skills
- Excellent verbal communication skills in English.
- Ability to communicate clearly and patiently with candidates.
- Basic knowledge of computers, operating systems, browsers, and internet troubleshooting.
- Strong problem-solving and analytical skills.
- Ability to work under pressure during live examination support.
- Good typing and documentation skills.
- Willingness to work in rotational shifts, including weekends if required.
Eligibility
- Any Graduate or Undergraduate.
- Freshers are welcome to apply.
- Prior experience in a customer support, help desk, or technical support role is an added advantage.
- Basic understanding of online examination platforms is preferred.
Preferred Qualifications
- Strong customer service attitude.
- Ability to multitask and manage multiple calls efficiently.
- Positive attitude with excellent interpersonal skills.
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
Work Location: In person
