Key Responsibilities: Team Leadership & Management: Lead, mentor, and motivate a team of telecallers/pre-sales executives to achieve set targets. Performance Monitoring: Track daily, weekly, and monthly performance metrics; provide feedback and training where needed. Calling & Conversion: Engage in direct calling activities when required to boost team performance and lead conversion. Target Achievement: Ensure the team consistently meets or exceeds lead generation and appointment booking targets. Training & Development: Conduct regular training sessions to enhance product knowledge, sales pitch, and objection handling skills. Reporting: Maintain and present performance reports to management with actionable insights. Process Improvement: Implement best practices for call quality, lead management, and customer engagement.Key Skills & Competencies: Proven experience managing a BPO/Call Centre team of at least 20-30 members. Strong leadership and team management abilities. Excellent communication and interpersonal skills. Target-driven and performance-oriented. Ability to work under pressure in a fast-paced environment. Proficiency in CRM tools and call tracking systems.
Pay: ₹400,000.00 - ₹600,000.00 per year
Work Location: In person
