The Senior Trainer is responsible for delivering high-quality process training for the Dental Accounts Receivable (AR) business. This role focuses on onboarding new hires, managing on-the-job training, developing learning content, and partnering with operations to ensure employees achieve the required performance standards.
Training Delivery
Deliver client-specific process training to new hires in the Dental AR business.
Develop and execute training plans in alignment with business and operational requirements.
Ensure training timelines and turnaround time (TAT) commitments are consistently met.
Facilitate refresher training and knowledge enhancement programs for existing employees.
Learning Content & Assessments
Design and update training materials, presentations, assessments, SOPs, and process work instructions.
Create engaging learning content and educational resources to support effective knowledge transfer.
Manage knowledge base updates and schedule periodic assessments.
Performance Monitoring
Manage the On-the-Job Training (OJT) and Quality Certification Process (QCP) for trainees.
Monitor new hires' performance during the initial learning period and provide timely coaching and process guidance.
Conduct training evaluations, analyse feedback, and recommend improvements to training methods and curriculum.
Training Administration & Collaboration
Maintain training records, attendance, feedback, and learning data with accuracy.
Collaborate with Operations and other stakeholders to identify training needs and schedule learning interventions.
Prepare training reports and support continuous improvement initiatives.
Mentor and support new employees to ensure a smooth transition into operations.
Experience
Bachelor's degree in any discipline.
3–7 years of experience in the US Healthcare RCM industry with hands-on experience in the Accounts Receivable (AR) process.
Minimum 2 years of experience in training, coaching, or learning & development.
Experience in Dental AR training is preferred.
Strong understanding of end-to-end AR processes and the US Healthcare domain.
Key Skills
Process Training & Facilitation
Curriculum and Training Content Development
Learning Assessments & Knowledge Management
On-the-Job Training (OJT) & Performance Coaching
Stakeholder Collaboration
Training Data Management & Reporting
Strong Communication and Presentation Skills
Organizational and Time Management Skills
Microsoft Office Suite and Learning Management Systems (LMS)
Passion for learning and continuous improvement
