Consultant | Business Analyst | Delhi | Operations, Industry & Domain Solutions | DigiGov
- Job requisition ID : 111182
- Location: Delhi
- Entity: Deloitte Touche Tohmatsu India LLP
The team
As a member of the Operation, Industry and domain solutions team you will embark on an exciting and fulfilling journey with a group of intelligent and innovative globally aware individuals.
We work in conjuncture with various institutions solving key business problems across a broad-spectrum roles and functions, all set against the backdrop of constant industry change.
Your work profile
- Acting as the primary on-ground interface for assigned use cases — engaging the relevant DJB departments, zones and field offices to elicit process details, records and sample data directly from process owners
- Independently identifying and reaching the right nodal officers and data custodians across departments, and building the working rapport needed to obtain information for scoping
- Running structured discovery workshops to capture the current process, pain points and desired outcomes
- Documenting AS-IS processes and defining functional KPIs and measurable success metrics per use case
- Converting discussion-stage ideas into clearly defined, validated problem statements and preliminary solution concepts
- Pursuing stalled or pending inputs through persistent, tactful follow-up, and preparing functional inputs for the RFQ drafts
- Embedding responsible-AI, data-privacy (DPDP Act, 2023) and security considerations in the functional design
Key Deliverables
- Process maps and functional KPIs for the AS-IS & Data-Readiness Report (D2)
- Validated problem statements for the Feasibility & Prioritization Report (D3)
- Functional RFQ inputs for the Scoping & RFQ Report (D4)
Skill Required
- Public-sector / utility domain experience; comfort with fieldwork and direct client interaction
- Working knowledge of BPMN / UML
- Exposure to AI, RPA or automation use cases
Education Details
- 3-6 years of experience required
- Graduate / postgraduate in a relevant discipline
- Business-analysis / government-process-re-engineering experience, deployed at the applicable consulting grade per the RFE
- Strong requirements-elicitation, process-documentation and stakeholder-management skills, with the resourcefulness and initiative to obtain information across a complex, multi-department environment
Location
Delhi
