- Understanding of the travel industry
- Good written and oral communication skills - Speak clearly and persuasively in positive or negative situations; gets clarification; respond to queries
- Maintain record of communication with guests, vendors.
- Good negotiation skills
- Time management
- Business acumen - understand implication of decisions, changes, learn about market and competition.
- Good computer and social media skills
Operations Role Requirement
- Synthesise diverse information, understand itineraries, trip plans and prepare schedule of activities
- Regular updating of schedules and activity chart.
- Follow up with hotels / cab agencies etc to ensure timely deliveries (reconfirming hotel bookings, pick up timings etc)
- Friendly follow up with guests for payments
- Update the guests regarding the trip activities and plans
- Coordinate with hotels / vendors for B2B rates (negotiate ), bookings
- Maintain/update records of payments (guests, vendors, external).
- Follow up with vendors for invoices, refunds and reconciling the records.
- Maintain the database of vendors / rates etc.
This is a role that requires commitment and engagement. The timings would depend on various trips happening
Pay: ₹25,000.00 - ₹35,000.00 per month
Application Question(s):
- Are you able to work under pressure, tight deadlines and for long hours?
Experience:
- Travel Industry: 2 years (Required)
Language:
Location:
- Baner, Pune, Maharashtra (Preferred)
Work Location: In person
