JOB DESCRIPTION
Operations Manager
We are seeking an Operations Manager with a background in an IT services or technology development company, focused on driving efficiency across technical teams and internal operations. This role is responsible for looking across our internal business systems and technical team workflows, identifying where processes are inefficient, manual, or where systems fail to work well together, and either fixing the issue directly or scoping the right solution for our technical teams to implement.
We're looking for someone who has worked inside a technology or services company and taken ownership of getting more efficiency and output from technical teams and internal operations — someone who understands that different business tools (finance, HR, CRM, project/resource management, cloud infrastructure) need to work together, and who knows how to diagnose where time and effort are being lost, then find a path to closing that gap — whether that means improving a workflow, recommending a system integration, or streamlining how a technical team operates day to day.
Key Responsibilities
- Review internal business systems and technical team workflows to identify inefficiencies, manual workarounds, and gaps where systems or processes don't connect well
- Drive measurable improvements in the efficiency and output of technical teams and internal operations
- Investigate and recommend solutions for system integration issues — evaluating options, costs, and trade-offs before proposing a path forward
- Where feasible, implement fixes or integrations directly; where not, scope requirements clearly enough for technical teams or vendors to execute
- Partner with Finance, HR, and Delivery/Technical teams to understand how information should flow between systems and where it currently breaks down
- Maintain and update process documentation as systems and workflows evolve
- Manage relationships with software vendors and support cost-effective decision-making on tooling and licensing
- Report to leadership on process improvements, team efficiency gains, and ongoing integration needs
Must-Have Requirements
- 5+ years of experience in business operations, IT operations, or systems administration within an IT services or technology development company
- Demonstrated experience improving the efficiency or output of technical teams (e.g., reducing delivery time, removing bottlenecks, improving resource utilization)
- Direct, hands-on experience working with core business systems — accounting/finance platforms, CRM systems, payroll/HR systems, project or resource management tools, and cloud/IT infrastructure
- Demonstrated experience identifying an inefficient or broken process between systems and either resolving it directly or scoping a solution for others to build
- Ability to evaluate different approaches to solving a systems problem — including cost, complexity, and long-term maintainability — and make a clear recommendation
- Strong stakeholder management across Finance, HR, and technical/delivery teams
Preferred / Nice-to-Have
- Direct hands-on experience building or configuring system integrations (APIs, automation platforms, or custom scripting)
- Experience presenting cost-benefit or build-vs-buy analysis to leadership
Pay: ₹1,000,000.00 - ₹1,300,000.00 per year
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Application Question(s):
- Have you ever had to decide between a few different ways of solving a systems problem — for example, paying for a ready-made integration, using an automation tool, or building something custom? How did you weigh the options and what did you decide?
- What is your notice period, and what is your current or expected annual CTC?
- What business, finance, HR, CRM, project/resource management, or IT systems have you worked with, and in what capacity — as a user, an administrator, someone who configured/integrated them, or someone who made decisions about them? Please list all that apply and be specific.
- Describe a specific time you improved the efficiency or output of a technical team — for example, reducing delivery time, removing a bottleneck, or improving how resources were utilized. What was the situation, what did you do, and what was the measurable result?
- Describe a specific time you identified a process or system that wasn't working well — where information wasn't flowing properly between tools, or a task was being done manually that shouldn't have been. Walk us through what was wrong, what solution you designed, and how you implemented it from start to finish.
- Once your solution was implemented, how did you manage the rollout with the people who had to actually use the new process or way of working? Did you train them, communicate the change, handle resistance or confusion? What did that look like?
Work Location: In person
