Job Title: Customer Support Associate
Department: Customer Service / Customer Support
Job Summary
The Customer Support Associate is responsible for assisting customers by addressing inquiries, resolving issues, and providing information about products and services. The role focuses on delivering excellent customer service and ensuring customer satisfaction through effective communication and problem-solving.
Key Responsibilities
- Handle customer inquiries via phone, email, chat, or other communication channels.
- Resolve customer complaints and provide appropriate solutions within defined timelines.
- Provide accurate information regarding products, services, policies, and procedures.
- Record customer interactions and update details in CRM or support systems.
- Escalate complex issues to the relevant teams when necessary.
- Follow company processes, quality standards, and compliance requirements.
- Maintain a professional and customer-focused approach in all interactions.
- Achieve performance metrics such as customer satisfaction, response time, and quality standards.
Required Skills
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Good problem-solving and analytical abilities.
- Basic computer proficiency and familiarity with CRM tools.
- Ability to multitask and work in a fast-paced environment.
- Team player with a positive attitude.
Qualifications
Any Graduate.
- Freshers and experienced candidates can apply.
- Prior experience in customer support, BPO, or customer service is an advantage.
Pay: ₹18,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
