- Excellent communication skills to attend resolve client issues on calls chat mail
- Experience in using ticketing tools such as Service now Remedy control M will be added advantage
- Experience of resolving queries utilizing voice skill on any of VPN Drivers O365 driver installations Active directory
- General support knowledge of Operating systems across various platforms and basic concepts of networking cloud computing
- Productivity applications like Microsoft office tools
- Open to work in 24 7 and work from office environment
- Analytical problem solvers who will understand issues and to resolve customer issues
- Problem solving skills and quick thinking to own resolve customers issues independently thoroughly efficiently
- Being proactive and show the utmost respect for customer s time
- Good time management ensuring all contacts with customers add value
- Work from Office
- Must to adhere and non negotiables
- Excellent in communication
- Need to work on US shift timings
- Need to complete specific and dedicated training programs set by the client
- 24 7 flexible shifts
- 100 WFO no hybrid
- Preferred Qualifications Any Graduate
Customer Service->CS-Service Desk/ Voice
