The Team Lead — Brand Protection Services (Client Delivery) is a pivotal leadership role within our managed services practice. You will lead a team of brand protection analysts and monitoring specialists who deliver ongoing monitoring, analysis, and intelligence programmes on behalf of our clients. This is fundamentally a client-facing, service-delivery role: you are accountable for the quality, timeliness, and strategic value of the insights and reports your team produces, ensuring clients receive actionable intelligence that enables them to protect their brands effectively across digital and physical channels.
You will act as the trusted expert and delivery lead for a portfolio of client accounts, translating complex brand threat data into clear recommendations, and continuously raising the bar on service quality and analytical rigour.
Key Responsibilities
Client Delivery & Account Management
Own the end-to-end delivery of brand protection monitoring and analysis services for a portfolio of clients, ensuring SLAs, reporting cadences, and quality standards are consistently met.
Serve as the primary client relationship owner — leading regular service reviews, presenting findings, and translating analytical outputs into strategic recommendations.
Partner with BPS CX to onboard new clients onto monitoring programmes, support defining scope, threat landscapes, platforms, and reporting frameworks in collaboration with the client.
Work with BPS CX to proactively identify gaps in client coverage and propose service enhancements or expanded monitoring scope to address evolving threats.
Handle client escalations with professionalism and urgency, ensuring swift resolution and clear communication throughout.
Team Leadership & Operations
Lead, mentor, and manage a team of brand protection analysts and monitoring specialists, setting clear objectives and fostering a high-performance culture.
Define and monitor team KPIs covering output quality, turnaround times, detection rates, and client satisfaction scores.
Allocate analyst capacity across client accounts based on priority, risk, and contractual commitments.
Conduct regular 1:1s, performance reviews, and skills development sessions to grow team capability.
Develop and maintain standard operating procedures (SOPs), quality checklists, and workflow documentation.
Brand Monitoring & Threat Analysis
Oversee continuous monitoring operations across digital channels — e-commerce platforms (Amazon, Flipkart, Meesho, etc.), social media, mobile app stores, domain registrations, and grey/parallel markets.
Ensure the team delivers structured, evidence-based analysis of counterfeit listings, trademark infringements, brand impersonation, grey market activity, and unauthorized use of brand assets.
Review and quality-assure all client-facing monitoring reports, intelligence briefs, and dashboards before delivery.
Identify and track patterns, trends, and emerging threats across client brand portfolios, providing proactive intelligence alerts.
Leverage and optimize the use of brand monitoring platforms, OSINT tools, and data aggregation technologies to maximize detection coverage and analyst efficiency.
Reporting & Insights
Design and iterate client reporting templates, dashboards, and executive summaries that communicate monitoring findings with clarity and strategic context.
Produce periodic (weekly, monthly, quarterly) performance reports covering threat volumes, platform breakdowns, case statuses, and trend analysis.
Provide data-driven insights and recommendations to help clients prioritise enforcement actions based on risk, impact, and market intelligence.
Contribute to internal knowledge products such as industry threat reports, platform trend analyses, and best-practice guides.
Process Improvement & Quality Assurance
Continuously improve team workflows, monitoring methodologies, and analytical frameworks to drive greater accuracy and efficiency.
Implement QA processes to ensure consistency and reliability of monitoring outputs across all client accounts.
Stay current with emerging brand threats, new platforms, and technological developments (e.g., AI-generated content, deepfakes, new e-commerce channels) and adapt monitoring approaches accordingly.
Collaborate with technology and product teams to provide client and operational feedback that informs tool development and platform enhancements.
Qualifications & Experience
Essential
Bachelor's degree in Business, Law, Communications, Information Science, or a related field; postgraduate qualification is an advantage.
7–12 years of experience in brand protection, IP monitoring, digital investigations, managed services, or a closely related field.
Minimum 2–3 years in a team lead, account lead, or supervisory capacity within a client delivery or managed services environment.
Demonstrated experience delivering monitoring and analysis services to external clients, including managing reporting cycles and client relationships.
Solid understanding of brand protection threats across digital channels — counterfeiting, trademark infringement, grey market, brand impersonation, and piracy.
Experience working with brand monitoring platforms and OSINT tools (e.g., MarkMonitor, Incopro, Red Points, Corsearch, or similar).
Strong analytical skills with the ability to interpret large volumes of monitoring data and produce clear, actionable insights.
Preferred
Experience in a brand protection agency, consultancy, or managed services provider context.
Familiarity with global e-commerce ecosystems and platform-specific takedown and notice-and-takedown processes.
Exposure to anti-counterfeiting programmes in FMCG, pharmaceuticals, luxury, technology, or media sectors.
Experience designing or improving operational dashboards and client reporting frameworks.
