Customer Service Executive

Job details

roven customer support experience or experience as a Client Service Representative
rack record of over-achieving quota
trong phone contact handling skills and active listening
amiliarity with CRM systems and practices
ustomer orientation and ability to adapt/respond to different types of characters
xcellent communication and presentation skills
bility to multi-task, prioritize, and manage time effectively
igh school diploma

anage large amounts of incoming phone calls G
enerate sales leads I
dentify and assess customers’ needs to achieve satisfaction B
uild sustainable relationships and trust with customer accounts through open and interactive communication
P
rovide accurate, valid and complete information by using the right methods/tools
M
eet personal/customer service team sales targets and call handling quotas H
andle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
K
eep records of customer interactions, process customer accounts and file documents
F
ollow communication procedures, guidelines and policies T