HR -6232103058
LOACTION-KORBA CG
The (KRISHAN GROUP CRM )Executive is responsible for managing customer relationship activities across multiple dealership operations of Krishna Group. The role focuses on customer engagement, feedback management, customer retention, database management, and ensuring a superior customer experience throughout the customer lifecycle. The CRM Executive will coordinate with sales, service, and management teams across all dealerships to maintain high customer satisfaction standards and strengthen customer relationships.
Responsibilities
Manage customer relationship activities across all Krishna Group dealerships
Conduct customer feedback and satisfaction surveys for sales and service customers
Handle customer inquiries, concerns, and escalations professionally
Maintain and update customer databases with accurate information
Monitor customer satisfaction scores and prepare performance reports
Coordinate with dealership teams to ensure timely resolution of customer complaints
Perform follow-up calls for vehicle deliveries, service visits, and customer retention activities
Track customer feedback trends and recommend improvement initiatives
Support customer engagement programs, campaigns, and loyalty activities
Ensure compliance with manufacturer and company CRM processes
Prepare daily, weekly, and monthly CRM performance reports
Work closely with Sales, Service, Insurance, and Bodyshop departments to improve customer experience
Monitor customer touchpoints and ensure adherence to customer service standards
Maintain confidentiality and security of customer information
Support management in achieving customer satisfaction and retention objectives
Requirements
Graduate in any discipline
Experience in CRM, customer service, telecalling, or customer support is preferred
Excellent communication and interpersonal skills
Strong customer handling and problem-solving abilities
Proficiency in MS Office and CRM software applications
Good analytical and reporting skills
Ability to manage customer interactions across multiple dealership locations
Strong organizational and time management skills
Ability to work independently and collaboratively with cross-functional teams
Candidates with experience in automobile dealership CRM operations will be preferred.
Work Location: In person
