Manager – Revenue Cycle Management
Position Title: Manager – Revenue Cycle Management (RCM)
Department: Revenue Cycle / Medical Billing/Medical coding
Reports To: VP of Operations
Location: Chennai
Employment Type: Full-Time
Position Summary
The manager of Revenue Cycle Management is responsible for leading and optimizing the end-to-end revenue cycle operations, including patient registration, medical billing, coding, charge capture, claims processing, denial management, payment posting, reporting and collections. This role ensures compliance with healthcare regulations, maximizes revenue generation, reduces accounts receivable (AR), and enhances overall billing efficiency.
The Sr. Manager will oversee a team of billing and coding professionals, implement best practices, leverage technology solutions, and partner with clinical and operational leaders to improve financial outcomes and patient experience.
Key Responsibilities
- Provide strategic leadership and direction for all aspects of the revenue cycle, ensuring timely and accurate billing, coding, and collections.
- Develop, implement, and monitor policies, procedures, and KPIs to ensure efficiency, compliance, and accuracy in revenue cycle operations.
- Oversee denial management processes, implement root cause analysis, and lead corrective action to reduce denials and write-offs.
- Ensure compliance with federal, state, and payer-specific billing regulations, HIPAA, and industry standards.
- Collaborate with clinical, finance, and IT departments to align revenue cycle goals with organizational objectives.
- Lead budgeting, forecasting, and financial reporting related to revenue cycle performance.
- Drive process improvement initiatives, including automation, workflow optimization, and vendor management.
- Manage payer relationships, resolve escalated claim/payment issues, and negotiate reimbursement terms as needed.
- Recruit, train, and develop high-performing teams in billing, coding, AR follow-up, and patient financial services.
- Monitor aging reports, identify trends, and implement strategies to reduce AR days and improve cash flow.
- Regularly present revenue cycle performance metrics and actionable insights to executive leadership.
- Lead client meetings and present monthly business reviews with clients.
- Team Development: Ensure training, development, and measurable performance improvements within the team
- Foster a culture of accountability, teamwork, and continuous improvement.
- Ensure team adherence to organizational policies, ethical standards, and compliance regulations.
Skills & Competencies:
- Strong analytical, financial, data driven and problem-solving skills.
- Excellent leadership, communication, and team-building abilities.
- In-depth understanding of compliance and regulatory requirements in healthcare billing.
- Ability to manage competing priorities and drive organizational change.
- Proficiency in revenue cycle analytics, dashboards, and reporting tools.
Performance Metrics (KPIs):
- Reduction in AR days and denial rates.
- Increase in clean claim rate and collection efficiency.
- Compliance audit results.
- Staff productivity, engagement, and retention.
- Net revenue realization and financial performance targets.
Pay: ₹1,000,000.00 - ₹1,200,000.00 per year
Benefits:
- Flexible schedule
- Leave encashment
- Provident Fund
Application Question(s):
- How many years of total work experience do you have?
- How many years of experience do you have in a managerial/team-lead role?
- How many employees have you directly managed?
- What is your current location?
- What is your current&Expected CTC?
- are you immediate joiner?
- Do you have experience managing US Healthcare/RCM operations?
- Have you handled client communication and escalations?
Work Location: In person
