ATPL in sales & Service of Tool Room Machines since 25 years. We have a opening for Customer Service Co-ordinator.
Required Job Description as given below:
- Excellent communication Skill - verbal & Writing.
- Respond to customer enquiries, providing turnaround within two hours.
- Develop and maintain a positive client relationship by providing routine follow-up customer service calls.
- Documentation of service complain and assigning the taste to the service team member.
- Document and escalate any customer service.
- Participate in meetings to improve productivity, resolve customer service issues and manage workload of team.
- Assist with training of new employees within department.
- Develop constructive and cooperative working relationships with those on your team, as well as cross functionally.
KEY SKILLS AND COMPETENCIES
Professional
- Customer service experience in an office setting.
- Can calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
- Strong ability to multi-task, prioritize and execute.
- Ability to perform under pressure and stressful conditions.
Personal
- Professional demeanor and attitude.
- A fast learner who can quickly understanding and articulate new technologies and processes.
ACADEMIC QUALIFICATIONS
For further information please contact undersigned.
