Job Title: Technical Support Executive
Location: Surat (Work From Office)
Experience: 1–2 Years
Job Overview:
We are looking for a proactive and customer-focused Technical Support Executive to provide software implementation, troubleshooting, and client support for our SaaS-based products. The ideal candidate should have strong communication skills and basic technical knowledge to assist clients effectively.
Key Responsibilities:
- Provide technical support to clients via call, email, and remote sessions
- Handle software implementation and client onboarding
- Troubleshoot technical issues and provide timely resolutions
- Coordinate with the development team for bug reporting and issue tracking
- Train clients on software features and functionalities
- Maintain support tickets and client records
- Ensure excellent customer satisfaction and service quality
- Follow up with clients regarding pending issues and updates
Required Skills:
- Good communication and problem-solving skills
- Basic understanding of software applications and databases
- Knowledge of remote support tools
- Ability to understand client requirements and provide solutions
- Strong coordination and time management skills
- Basic SQL or technical troubleshooting knowledge is a plus
Preferred Qualifications:
- Bachelor’s degree in IT, Computer Applications, or related field
- Experience in SaaS product support or software implementation preferred
Perks:
- Career growth opportunities
- Friendly and collaborative work environment
- Performance-based incentives
Note:
- Work From Office only
- Offline Interview Process
- Surat local candidates preferred
Pay: ₹321,219.77 - ₹1,412,177.55 per year
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
