Hiring: Team Leader – Collection (DRA Certified Preferred)
Location: Ahmedabad
Company: Mas Callnet India Pvt. Ltd.
Salary: Up to ₹35,000 (Based on Experience) + Incentives
Shift: Day Shift | 6 Days Working | Rotational Off
About the Role
We are looking for an experienced Team Leader – Collection to manage a team of collection executives handling credit card outstanding (60–90 days delinquency bucket). The ideal candidate should have strong team handling skills, target-driven mindset, and experience in collections.
Key Responsibilities Team Management
- Handle a team of 10–20 collection executives
- Monitor daily performance, attendance, and productivity
- Conduct daily team huddles and provide on-floor support
- Coach and guide team members to achieve targets
Target & Performance Management
- Ensure achievement of monthly recovery targets
- Monitor team performance and improve productivity
- Handle escalations and critical cases
Quality & Compliance
- Ensure adherence to DRA and regulatory guidelines
- Maintain call quality and professional communication
- Avoid compliance issues and customer complaints
Reporting & MIS
- Maintain daily/weekly performance reports
- Track KPIs like recovery %, PTP, and conversion
- Share regular updates with management
Training & Development
- Train and onboard new joiners
- Conduct refresher training sessions
- Improve performance of low-performing team members
Eligibility Criteria
- Graduate (Mandatory)
- DRA Certification (Preferred)
- Minimum 2–4 years of experience in collections
- At least 1 year experience as Team Leader / On-paper TL
- Experience in credit card collections (60–90 days bucket preferred)
Skills Required
- Strong leadership & team handling skills
- Excellent communication & negotiation skills
- Target-oriented and result-driven
- Good knowledge of MS Excel & reporting
- Ability to work under pressure
Why Join Us?
- Fast-growing organization with strong industry presence
- Opportunity to lead and grow your career
- Attractive incentives and performance-based growth
- Dynamic and supportive work environment
How to Apply
Share your resume at: [email protected]
Contact/WhatsApp: 9711385138 (Monika – HR)
If you want, I can also:
Make a short WhatsApp status version (very attractive)
Create a poster/image for hiring
Add more punch lines to attract TL candidates faster
Yes have a attractive what app status image Image created • We are hiring in AhmedabadShareDo the cahnge: email: [email protected]: and mention salary: 35- 60k Image created • Customer service job opportunity in GurgaonShare
Job Type: Full-time
Pay: ₹30,000.00 - ₹60,000.00 per month
Benefits:
Work Location: In person
