Job Summary:
Seeking a detail-oriented Workforce Management Analyst / Resource Coordinator / WFM Analyst to manage forecasting, scheduling and real-time staffing to ensure optimal service levels and operational efficiency.
Location: Kisan Nagar Road No 16 , Wagle Estate, Thane West
Key Responsibilities:
- Create and manage schedules to meet SLAs
- Monitor real-time performance and adjust staffing as needed
- Prepare and share performance reports (daily/weekly/monthly)
- Coordinate with Managers for resource planning and shift adjustments
- Analyze data to improve workforce efficiency
- Ensure adherence to KPIs like AHT, shrinkage and occupancy.
- Act as point of contact for workforce-related communication
Requirements:
- 1+ year of WFM experience (preferably in BPO)
- Knowledge of WFM tools (NICE, Verint, Genesys)
- HSC or Graduate (Any stream)
- Strong analytical and organizational skills
- Good communication and multitasking ability
Benefits + Salary
- Salary: 20,000 –35,000 per month
- Health Insurance
- Work Schedule 6-days working / Rotational shifts
- Career growth in WFM domain
For more details or to apply, feel free to call or WhatsApp us at 9594987880 / 92949 39493
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
Experience:
- Workforce Management Analyst : 1 year (Required)
- Real-time monitoring: 1 year (Required)
- • Knowledge of WFM tools (NICE, Verint, Genesys): 1 year (Required)
Language:
Work Location: In person
