About the Role
We are looking for an experienced and dynamic Front Desk Manager to lead guest experience at one of the most iconic high-energy hospitality brands. This role is at the heart of operations where first impressions are created, relationships are built and seamless service begins.
If you thrive in fast-paced environments, enjoy managing large guest volumes (1000+ guests on peak days) and have a natural flair for hospitality, leadership and communication this role is for you.
Key Responsibilities
. Guest Experience & Front Desk Operations
. Oversee end-to-end front desk operations ensuring a smooth, warm and efficient guest journey.
. Manage high footfall service with composure, especially during peak weekends and events.
. Maintain exceptional guest engagement standards, creating memorable first impressions.
. Handle guest queries, escalations and special requests with professionalism and speed.
. Ensure reservation systems, waitlists and seating flows are optimized at all times.
VIP & High-Value Guest Management
. Identify and build relationships with VIP guests and high spenders.
. Ensure personalized service, priority handling and tailored experiences.
. Maintain a database of repeat guests, preferences and spending patterns.
. Coordinate with floor managers and service teams to elevate VIP experiences consistently.
Team Leadership, Recruitment & Training
. Lead, train and mentor the front desk team to deliver consistent excellence.
. Participate in recruitment and onboarding of front office staff.
. Develop SOPs and training modules for new and existing team members.
. Conduct regular performance reviews and provide actionable feedback.
. Foster a high-energy, positive and accountable team culture.
Coordination & Communication
. Act as the communication bridge between guests, floor teams, managers and owners.
. Ensure real-time updates on guest flow, issues and operational challenges.
. Collaborate closely with operations, reservations and marketing teams.
Reporting & Data Management
. Maintain accurate daily reports including:
. Guest footfall
. Table turnover and wait times
VIP guest activity
. Guest feedback and complaints
. Prepare weekly and monthly reports highlighting trends, insights and improvement areas.
. Track and analyze data to improve efficiency and guest satisfaction.
Operational Excellence
. Ensure strict adherence to grooming, hygiene and brand standards.
. Monitor front desk systems, reservation tools and communication channels.
. Proactively identify and solve bottlenecks in guest flow and service delivery.
. Maintain discipline, punctuality and structure within the team.
Experience & Skills Required
. 4–8 years of experience in hospitality / F&B / nightlife / high-volume venues
. Proven experience handling large crowds (500–1000+ guests) in high-pressure environments
. Strong leadership and team management skills
. Excellent communication and interpersonal abilities
. Experience with reservation systems and guest management tools
. Ability to stay calm, composed and solution-oriented under pressure
. Strong sense of ownership, accountability and attention to detail
. Well-groomed, presentable and aligned with premium hospitality standards
What We’re Looking For
. A natural host who enjoys engaging with people
. Someone who can balance operational efficiency with guest delight
. A leader who inspires teams and sets high standards
. A problem-solver who thinks fast and executes faster
. Someone who understands the energy of hospitality and thrives in it
Why Join Us
. Work with a high-energy, premium hospitality brand
. Be part of a fast-growing and dynamic environment
. Opportunity to lead large teams and high-impact operations
. Exposure to elite clientele and vibrant experiences
. Growth-oriented role with real responsibility and ownership
Job Types: Full-time, Permanent
Pay: ₹40,000.00 - ₹50,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
