Role Overview:-
The System Administrator will be responsible for managing, maintaining, and optimizing the company’s IT systems, applications, and end-user devices. This role requires working in rotational shifts, having strong expertise in Microsoft technologies, desktop and mobile device management, and hardware/software troubleshooting. The ideal candidate will ensure seamless performance, licensing compliance, and smooth collaboration across tools like Microsoft 365 , Teams , SharePoint , and other enterprise applications.
Key Responsibilities
1. Software & Licensing Management
- Manage and maintain software licensing compliance for all Microsoft and third-party applications.
- Administer Microsoft 365 suite including Outlook , Teams , Planner , Forms , OneNote , CoPilot , OneDrive , SharePoint , Visio , Power Automate , Power Apps , Excel , Word , PowerPoint , Stream , and MS Project .
- Support installation, configuration, and updates for Adobe Products , Google Chrome , Microsoft Edge , and other desktop software .
- Troubleshoot and support specialized software such as Avaya Softphone , JMP , EndNote , Bartender , SolidWorks , GraphPad , AutoCAD , and Bluebeam .
2. Hardware & Peripheral Management
- Install, configure, and maintain laptops , desktops , printers , projectors , monitors , TVs , Zebra handheld devices , and thin clients .
- Handle troubleshooting and replacement of hardware components and peripherals .
- Ensure Avaya and related telephony devices are operational for seamless call handling.
- Manage timekeeping devices and other connected hardware assets across departments.
3. System Administration & OS Management
- Install, configure, and maintain Windows 10 and Windows 11 operating systems across user devices.
- Perform regular updates, patching, and performance monitoring of systems.
- Maintain system security, access controls, and compliance with organizational IT policies.
- Provide Level 1 and Level 2 support for all desktop and system-related issues.
4. Mobile Device Management
- Oversee mobile device provisioning, configuration, and security under mobile policies .
- Manage mobile approvals , troubleshooting guides , and app deployments.
- Support end-users with corporate applications and connectivity issues on mobile devices.
5. Collaboration & Process Improvement
- Collaborate with cross-functional teams to streamline workflows using Power Automate and Power Apps .
- Create knowledge bases, troubleshooting documentation, and user guides for frequently used tools and processes.
- Assist employees in effectively utilizing digital tools like Teams , OneDrive , and SharePoint to enhance productivity.
Qualifications & Experience
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 1-2 years of experience in a System Administrator or IT Support Engineer role in an International BPO( Voice Campaign).
- Strong expertise in Microsoft 365 ecosystem and Windows OS management.
- Hands-on experience with hardware setup and troubleshooting.
- Familiarity with Active Directory , Group Policy , and endpoint management tools (like ManageEngine or Intune).
- Excellent problem-solving, communication, and customer service skills.
