- Act as the first-line reviewer for supplier onboarding requests to ensure suppliers are not added blindly and requests are complete, justified, and aligned to procurement channels before onboarding.
- Review business need, supplier rationale, category alignment, region/site applicability, duplicate supplier risk, and required onboarding documentation before initiating setup.
- Coordinate with requesters, category managers, procurement operations, master data, and compliance stakeholders to close gaps in supplier information.
- Maintain request trackers, status updates, aging, action logs, and escalation visibility for all onboarding cases.
- Perform end-to-end supplier onboarding activities in SAP Ariba, including supplier invitation, registration coordination, profile completion follow-up, questionnaire completion, and readiness tracking.
- Support supplier Ariba Network relationship establishment and ensure supplier information is accurate, complete, and routed through the appropriate workflow.
- Coordinate onboarding dependencies such as tax, banking, compliance, risk, data, purchasing, and catalog-related requirements as applicable.
- Partner with AMS, Digital, IT, and master-data teams to resolve Ariba workflow, data, access, and technical issues impacting supplier onboarding.
- Ensure supplier onboarding activities follow defined governance, approval, audit, data quality, and control requirements.
- Validate completeness of mandatory supplier attributes, business approvals, compliance checks, and supporting documentation before supplier activation.
- Identify duplicate, inactive, incomplete, non-compliant, or low-value supplier records and coordinate resolution or prevention actions.
- Support supplier master-data quality improvement, standardization, exception handling, and policy adherence.
- Serve as the operational liaison between suppliers, business requesters, category managers, procurement operations, AMS, master data, IT, and compliance teams.
- Communicate onboarding status, blockers, required actions, and next steps clearly to suppliers and internal stakeholders.
- Support supplier enablement communications, user guidance, process maps, SOPs, knowledge articles, and training materials.
- Escalate aging or high-risk onboarding cases using the agreed governance and issue-resolution path.
- Track onboarding KPIs such as request volume, cycle time, aging, first-pass completeness, rework drivers, exception trends, and supplier activation status.
- Analyze recurring onboarding issues and recommend process simplification, automation, control improvements, and self-service opportunities.
- Support process-map development and continuous improvement initiatives across supplier onboarding and enablement.
- Contribute to global standardization of supplier onboarding practices across regions and categories.
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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