Role description
6 years of experience in ITSM specifically supporting the ServiceNow processes
Experience with ServiceNow forms fields views lists UI policy actions and client and server scripts
Configuration and enhancements on the ServiceNow ITSM module
Support existing and build new interfaces and have a good understanding of available integrations with 3rd party tools
Expertise with scripting languages such as JavaScript and Angular JS
Web service proficiency REST SOAP as well as XML and JSON knowledge
Ability to talk to business to understand requirements provide options and set right expectations on delivery
Excellent written and oral communication skills
Good to have
Experience successfully implementing the ServiceNow ITSM modules platform and processes leveraging the ITSM framework
ServiceNow System Administrator Certification
Experience performing continuous improvement initiatives for processes and services
Experience with ServiceNow Workplace Safety apps implementation
Skills
Mandatory Skills : ServiceNow CMDB, ServiceNow ITSM
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/
